Customer Service M
Resume:
PROFILE SUMMARY
Obtain a position that offers advancement and professional development, while using my vast knowledge and skills to provide exceptional customer service.
PROFESSIONAL SKILLS
Excellent Customer Service skills
Excellent written and verbal communication skills
Operating System Virtualization
Installation and maintenance of DNS, DHCP infrastructure to service Active Directory.
Microsoft Windows, and Linux operating systems installations and troubleshooting.
Configuring user account control (UAC)
Wireless Network Administration
Installation and configuration of routers, switches, printers and other peripheral devices.
Network building and troubleshooting
Network Server installation and maintenance.
Configure remote management and assistance.
Troubleshooting mobile devices including laptops, tablets and smart phones.
Data Security and Recovery
Functional understanding of TCP/IP suite of protocols, including IPv4 addressing and subnetting.
In depth knowledge of the OSI model
VMware with operating system image deployments.
EDUCATION
Fayetteville Technical Community College/ Career Step LLC 04/2019-10/2019
Professional Medical Billing and Coding
Coded over 250 outpatient and inpatient records.
Types of records coded include Consultations, Emergency Department reports, History and Physical reports, Laboratory reports, Operative reports, Physician reports, Procedure Notes, Progress Notes, Radiology reports, and Pathology reports.
Coded reports in the following specialties: E/M, Anesthesia, Pathology, Psychiatric, General Surgery, Radiology, Gastroenterology, Dermatology, Urology, ENT, Infectious Diseases, Respiratory, Cardiology, Internal Medicine, Neurology, Neurosurgery, Plastic Surgery, Oncology, Orthopedics, OB/GYN, Trauma, etc.
MyComputerCareer - Charlotte, NC 01/2017 – 10/2017
Information Technology Certification Training
Certifications Earned: CompTIA A+, MTA Network Fundamentals, MTA Security Fundamentals, CompTIA Server +
Certifications: Network+, MTA Mobility and Devices, MTA Operating System Fundamentals, MCP (Windows 7)
WORK HISTORY
Para-Transit Driver
Platinum Transportation
Sumter, SC 11/2023-Present
Safely operate a Para Transit vehicle to transport passengers with disabilities and special needs to various destinations within designated routes and schedules.
Provide exceptional customer service by assisting passengers with boarding, securing wheelchairs, and ensuring their comfort and safety throughout the journey.
Adhere strictly to traffic laws, safety regulations, and company policies to maintain a high standard of passenger safety and operational efficiency.
Maintain cleanliness and upkeep of the vehicle, including regular inspections and reporting any maintenance issues promptly.
Communicate effectively with dispatchers and supervisors to coordinate pickups, drop-offs, and route adjustments as needed.
Demonstrate sensitivity and patience when interacting with passengers, understanding their diverse needs and providing appropriate assistance as required.
Keep accurate records of mileage, trips, and passenger information for reporting and administrative purposes.
Participate in training programs and workshops to enhance driving skills, knowledge of disabilities, and customer service techniques.
Pre-Enrollment Specialist
Willis, Towers, and Watson 8/2022-12/2022
Remote Work from Home
Effectively and empathetically assist participants over the phone.
Listen, assess, and understand client needs and questions using a consultative approach.
Identify the root cause of issues and effectively communicate solutions to participants.
Work effectively in multiple internal systems to solve complex problems.
Show patience and kindness to deescalate concerned callers.
Follow all compliance regulations for service and application inquiries.
Ensure internal and external service levels are met in a timely and high-quality manner.
Accurately track and report outbound contact attempts and identify possible trends.
Work with a team in a diverse, professional call center environment
Fast-paced Call center environment.
P/T Grant Researcher (Remote) 04/2022-
Diversify Management, LLC
Palm Bay, FL
•Creating an organized matrix of grant information, including:
Deadlines
Grant requirements
Amount of funding offered
Contact info (if provided)
•Maintaining timely communications with the grant team and executive team
Lead Nail Technician 01/2012 – 6/2013
Wentford Spa – Charlotte, NC
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Provided nail services to customers, such as basic and signature manicure and pedicure services.
Examine and evaluate the condition and appearance of nails to provide advice on proper nail care.
Familiar with diseases and disorders of the nails, as well as all safety procedures and techniques for performing nail services.
Licensed by NC State Board of cosmetology.
Attended annual re-certification classes to stay abreast of new techniques.
Anticipated spa client concerns and addressed them immediately.
Nail Technician 07/2011 – 01/2012
Vivace Salon and Spa – Charlotte, NC
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Duties include providing nail services to clients, such as basic and signature manicure and pedicure services.
Maintained a solid knowledge base of all spa and resort products and services.
Followed the pre-assigned opening and closing procedures.
Paratransit Driver
First Transit- Philadelphia, PA 6/2006-02/2007
Safely operate wheelchair-accessible vehicles, ensuring the well-being of passengers during pick-up, transport, and drop-off.
Assist passengers with mobility devices (e.g., wheelchairs, walkers) in boarding, securing, and disembarking from the vehicle. Provide support and assistance as needed.
Plan efficient routes to pick up and drop off passengers on time, considering traffic conditions and specific passenger needs.
Conduct pre- and post-trip vehicle inspections, reporting any maintenance issues promptly. Ensure the vehicle is clean and well-maintained.
Maintain effective communication with dispatch, passengers, and caregivers to confirm pick-up and drop-off schedules, address concerns, and ensure a smooth operation.
Provide exceptional customer service by being courteous, respectful, and patient with passengers. Handle inquiries and complaints professionally.
Adhere to all local, state, and federal transportation regulations, as well as company policies, including safety protocols and passenger confidentiality.
Maintain accurate records of trips, mileage, and passenger information, including any incidents or accidents.
Participate in ongoing safety and disability awareness training to ensure passengers' safety and well-being.
Data Entry Specialist
Express Scripts – Bensalem, PA 03/2007 – 6/2008
Entered numerical data into databases in a timely and accurate manner.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Added new material to file records and created new records.
Entered medical prescriptions for mail order patients Met and exceeded daily metric quotas.
Answered customer concerns and provided excellent customer service.
Customer Service Representative 09/2004 – 02/2005
T-Mobile – Allentown, PA
Accurately documented, researched and resolved customer service issues. Defused volatile customer situations calmly and courteously.
Identified chronic customer issues by creating and maintaining customer complaint log.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback.
Effectively managed a high-volume of inbound and outbound customer calls.
Resolved service, pricing, and technical problems for customers by asking clear and specific questions. Met or exceeded service and quality standards every review period.
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