Customer Service Store Manager

**Antonio Johnson**

Wichita, KS *****

*******@*****.*** +1-409-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

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Dynamic and results-oriented retail and education professional with over a decade of experience in management, sales, and customer service. Proven expertise in driving operational efficiencies, building and leading high-performing teams, and achieving significant revenue growth. Adept at strategic planning, conflict resolution, and enhancing customer experiences. Strong background in training, mentoring, and developing staff to meet organizational goals. Excellent communicator and leader, with a commitment to delivering outstanding results.

**Professional Experience**

**Retail Branch Manager**

AAA Club Alliance - Wichita, KS

June 2023 to Present

- Mentor and coach less experienced managers and supervisory staff, focusing on complaint resolution, operations management, and coaching techniques.

- Oversee daily operations, managing budget, facilities maintenance, merchandise and inventory, and personnel, including scheduling, recruitment, and associate development.

- Collaborate with other business lines to ensure positive customer experiences and provide guidance in the absence of the business line leader.

- Prepare and deliver reports, using analytics to monitor and improve results, and develop plans to enhance operational efficiencies.

**Assistant Band Director**

ILtexas Katy-Westpark - Richmond, TX

August 2021 to June 2023

- Assisted with arranging, drill writing, and teaching musical techniques and theory to high school students.

**Retail Store Manager**

G by Guess - Sugar Land, TX

February 2023 to May 2023

- Recruited, hired, developed, and retained high-quality management and associates.

- Provided ongoing training and feedback on product knowledge, selling skills, visual merchandising, and customer experience.

- Ensured excellent customer service through regular assessment, coaching, and follow-up.

**Senior Store Manager**

Music & Arts - Katy, TX

March 2021 to January 2023

- Built a successful private lessons program and sales culture.

- Served as an integration specialist, training and creating multiple store managers.

- Oversaw 14 locations, achieving revenue growth from $1.0 million to over $1.7 million in 18 months.

- Rebuilt a lesson studio from 21 students to almost 300 students.

- Managed sales teams, coaching and motivating to meet sales objectives.

- Stayed current on financial data, inventory, and other statistics.

- Oversaw payroll, recruiting, hiring, and training of store employees.

- Traveled to open new stores and integrate acquisition locations.

**Creative Director**

Love Blessed Goods - Missouri City, TX

January 2020 to June 2021

- Developed new ideas for company branding, promotional campaigns, and product creation.

- Managed and trained team members on product creation and branding.

**Assistant Store Manager**

JoS. A Bank - Houston, TX

June 2016 to August 2020

- Helped increase store revenue from $800k to $1.13 million in one year.

- Collaborated with staff to maximize customer satisfaction and improve profitability.

- Managed day-to-day operations, including development of store associates and optimizing floor coverage.

- Trained employees in inventory practices, POS systems, and product knowledge.

**Alumni Assistant Director**

Ozen High School - Beaumont, TX

October 2012 to June 2017

- Directed, planned, and led musical performances.

- Transcribed musical compositions for various ensembles.

- Scheduled rehearsals, reserved spaces, and arranged for accompanists.

- Traveled for performances and followed conductor's instructions.

**Private Lesson Instructor**

Marshall Middle School - Beaumont, TX

January 2013 to May 2017

**Sales Trainer**

Vector Marketing - Beaumont, TX

January 2011 to August 2011

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**Education**

Some College in Applied Arts and Sciences

Lamar University - Beaumont, TX

January 2013 to May 2017

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**Skills**

- Point of Sale

- Merchandising

- Visual Merchandising

- Retail Management (7 years)

- Retail Sales (8 years)

- Customer Service

- Inventory Control

- Cash Handling

- Loss Prevention

- Management (7 years)

- Store Management Experience (7years)

- Upselling

- Pricing

- Payroll

- Sales Management (7 years)

- Leadership (7 years)

- Succession Planning

- Profit & Loss

- Operations Management

- Teaching

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