Customer Service Sales Manager

VIJAYA LAWRENCE MONIS

****-**** ******, **, ********, AB-T6H 5H1

Cell: 825-***-****-, **********@*****.***

CAREER OBJECTIVE

High energy result-oriented Operations/Sales/Customer Service professional with 24 years of experience. Consistently exceeded monthly sales goals resulting in profits and growth of courier & freight business. Successful selling and general management background with strong interpersonal communication skills. Able to motivate, train and support large teams. Good working exposure in different streamlines Customer service, Operations & Sales. CORE COMPETENCIES

Leadership qualities Analytical and problem solving

P & L responsibilities Teamwork

Vendor Negotiations Client relationship building

Customer focused

Professional Experience

Designation: Operations & Business Development Manager - Blue Sky Express International LLC, Oman (Courier & Freight)

(April’ 2021 – June’ 2024)

Responsibilities

Negotiating freight rates on behalf of clients

Preparing relevant document for exporting and importing goods

Initiation and coordination with customs for clearing inbound shipments

Negotiating with suppliers FEDEX, UPS, DHL & other freight companies for better pricing & resolving disputes.

Arranging inland transportation of goods

Organizing payment on behalf of the client such as freight charges & custom duty.

Handling Internal and External Customer calls and resolve their queries.

Coordinating the international pickups and deliveries for various clients

Executing strategic management activities

Tracking financial objectives

Develop and maintain client relationships

Collaborate with Ministries for obtaining necessary approvals Designation: Sales Manager - Overseas Courier Service Muscat, Oman

(January’ 2014 to March’ 2021)

Responsibilities

Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.

Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.

Initiate and coordinate development of action plans to penetrate new markets.

Conduct one-on-one review with all Account Customer to build more effective communications.

Provide timely feedback to senior management regarding performance.

Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.

Maintain accurate records of all pricings, sales, and activity reports submitted by Account Executives.

Streamlining processes, identifying issues that need to be corrected and creating new systems to ensure smooth operations in the company

Designation: Assistant Sales Manager - Overseas Courier Service Muscat, Oman

(January’ 2008 to December 2013)

Responsibilities:

Ability to coordinate with other supervisors and team member to achieve organizational goal.

Providing weekly / monthly imports & exports volume report to the management and other departments.

Weekly monitoring of custom duty and collection.

Ability to match the purchase orders with the invoices and packing list and checking the same with physical.

Ability to monitor the fluctuations of different currencies.

Better forecast to find the optimal order quantity for different products according to their sales movements.

Sound ability to understand financial statements, sales forecasts, procurement plans and to manage the same.

Exceptionally self-motivated and great ability to work on own initiative.

Flexible to work as a team.

Training and supervising new staff.

Ability to coordinate international pickups and deliveries on behalf of various clients. Designation Customer Service Executive - Overseas Courier Service Muscat, Oman

(September’ 2000 to December’ 2007)

Responsibilities

Supervision of both import and export of courier shipments.

Process inbound – Receiving the parcels from HUB. Checking the shipments and matching with the manifest, doing exception for the short landed shipments and report the same.

Process Outbound - pick and pack of all export volume, entering export data to the system and creating the manifest & shipping label for the day export.

Brokerage – pre-alert the customers about shipment arrival obtaining the documents for clearing.

Customs clearance documentation and clearance of courier shipments. .

Co Ordinate Sales departments to meet customer needs.

Monthly MIS report with volume of business done import and export.

Control over 10 courier vehicle movements and fuel consumption and other maintenance.

To ensure necessary approval is taken from client before paying customs duty and other local taxes.

Claims Review and Authorization.

Qualifications

Bachelor of Arts, 2019, Mangalore University, India. References

Mr. Shehan Ranaweera, Sales Manager, UPS Oman, GSM +968-******** ************@***.***; Mr. Sameer Sherief, Territory Manager, Fedex Oman, GSM, +968-********, ******.*******@*****.***; Mr. Ted Eustace, Manager-Customer Service, DHL Oman, GSM +968-********, ***.*******@***.*** Vijaya Lawrence Monis

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