Customer Service Package Handler
Resume:
Kedir Hassen
Burnsville, MN 55306
***************@*****.***
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Objective: Dedicated professional seeking a rewarding position where I can utilise my strong customer service skills and versatile experience to contribute positively to the organisation. Open to opportunities across various industries, including banking, healthcare administration, and beyond. ᅳ
Experience
Professional Experience:
Ramp Agent (Package Handler & Preload)
UPS (MSP, Airport), MN
May-2024 - Present
● Loading and Unloading: Efficiently load and unload packages of various sizes and weights into and out of UPS trailers and trucks.
● Sorting: Thoroughly sort packages to ensure accurate delivery to their designated destinations.
● Scanning: Utilise scanning equipment to verify package contents and maintain proper tracking throughout the shipment process.
● Handling Products with Care: Ensure the safe handling and security of products, adhering to company guidelines.
● Using Equipment: Operate hand tools and mechanical equipment to facilitate loading, unloading, and sorting operations effectively.
● Collaborating: Work collaboratively with other warehouse personnel to achieve team goals and maintain a smooth workflow.
Cashier & Customer Service Representative
Avion Hotel, Inglewood, CA
Jan 2023 - Feb 2024
● Managed large volumes of incoming calls, providing prompt and professional assistance to customers.
● Generated sales leads through effective communication and engagement with callers.
● Identified and assessed customers' needs to ensure their satisfaction with the services provided.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
● Provided accurate, valid, and complete information to customers using appropriate methods and tools.
● Met personal and team sales targets and call handling quotas consistently.
● Handled customer complaints efficiently, offering appropriate solutions and alternatives within specified time limits, and followed up to ensure resolution.
● Maintained detailed records of customer interactions, processed customer accounts, and filed documents accurately.
● Followed communication procedures, guidelines, and policies to ensure consistent service delivery.
Medical Records Clerk
Hamad Hospital, Doha, Qatar
Mar-2020 - Dec-2022
● Distributed medical charts to appropriate hospital departments promptly and accurately.
● Maintained meticulous records by adhering to hospital procedures and regulatory standards.
● Ensured timely completion of patient charts, paperwork, and reports with a high level of accuracy.
● Safeguarded the confidentiality and security of all medical records.
● Organised and filed patients’ medical records systematically for efficient retrieval.
● Provided the nursing department with necessary documents and forms to support patient care.
● Handled clerical duties such as answering phones, responding to emails, and processing patient admission and discharge records with efficiency and professionalism.
Customer Service Representative
Ooredoo Service Center, (Doha, Qatar)
Jun 2017 - Dec 2020
● Provided prompt and effective solutions to customers' inquiries and issues, ensuring their satisfaction and retention.
● Participated in the analysis of daily, weekly, and monthly activity reports to identify trends and areas for improvement.
● Contributed to service centre staff meetings, offering insights and ideas to optimise team performance and improve service levels.
● Alerted Customer Care management to any issues or decreases in service levels, recommending and implementing appropriate solutions.
● Maintained open communication with other departments, particularly the Contact Center and Marketing Department, to stay informed about new products, strategies, and policies.
● Demonstrated strong knowledge of tools and equipment, ensuring accurate entries and transactions by Customer Care Representatives
● Ensured proper reconciliation and reporting of daily revenue and managed cash effectively.
● Managed equipment and inventory, ensuring availability and functionality.
● Collaborated with the Marketing Department to implement innovative strategies to attract customers to the service centre and promote Ooredoo products and services.
● Adhered to corporate policies and maintained confidentiality in all daily activities.
● Reported daily activities and other relevant matters to the service centre supervisor.
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Education Management Degree —JigJiga
08/2010
GPA—3.8
Awards Certificates
American training Academy
Guard Card—2024
Reference Mas’ud (Owner of Avion Hospitality and Hotel)
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