Customer Service General Manager

Dean P Stratton ********@*****.***

626-***-****

**** ****** ***. ******, **. 93501

Customer

Service

Sales Techniques Product Knowledge Hard Working Team Building Organized POS Literacy Cash Handling Merchandising Problem Solver Critical Thinker Customer Centric Positive Attitude Results Driven Dependable Punctual Detail Oriented Communication Skills

Multi-Tasker Intelligent Patience Plans Ahead Suggestive Selling

Attentive

Camacho Auto Sales, Palmdale, Ca. - Product Consultant/Sales Consultant May 2014 - Present

Complete credit application, discuss credit reports with guests, understanding customers needs and utilizing my skills to fulfill customers needs, Increasing sales and profits by building value in vehicles and financing programs available, Organizing time to meet job requirements and sales goals, communicating with clients of all knowledge levels from uninformed to highly informed clients, creating a lasting relationship to ensure brand loyalty and earn future business with each client I helped. Yogurtland, Burbank, Ca. - General Manager

April 2013- March 2014

Was responsible for maintaining high standards of cleanliness and customer service, was ranked in the top 10 in the nation for customer satisfaction Via Mindshare Surveys completed by guests, train and develop staff, hiring new employees, ensured product quality, monitored inventory and pricing to control food cost and ensure highest possible level of profitability, nurturing a positive work environment and lead by example to ensure a successful team, Scheduling of staff to meet customer needs and control labor costs, and interacting with staff and customers in a positive way ensuring complete customer satisfaction. Subway Restaurant, Lancaster, Ca. - Shift Manager

April 2012 - April 2013

Ensured total guest satisfaction for each shift, train and develop employees, exceed guest expectations with quality food and service, Ensuring enough staff members available per shift, balancing cash registers, keep staff working as a team towards same goals, collaborating with employees on customer interaction and resolving customer concerns, knowledge of all aspects of the business and products sold, setting expectations for staff to upsell customers and suggestive sell additional items to increase ticket totals and sales overall.

OhCal Foods, Woodland Hills, Ca. - Business Consultant/Management Consultant Offer consultation to franchisees for Subway Restaurants, Train new owners and prepare them for new store openings, Support to owners and staff to enhance store operations, profitability, brand awareness, Marketing, customer service, maintain compliance with brand protection, help owners put processes in place to ensure success running their business.work closely with restaurant operators to implement corporate policies, business planning, financial reviews and programs that will have a direct impact on the profitability of the franchisees, Koo Koo Roo Chicken, Woodland Hills, Ca. - Multi unit General Manager October 1999 - November 2003

Goldstein’s Bagel Bakery, Pasadena, Ca. - General Manager October 1996 - October 1999

Sizzler Steak and Seafood, Los Angeles, Ca. - Server, and Manager November 1986 - October 1996

Looking to utilize years of experience interacting with customers and employees, proven leadership qualities over many years of experience in management roles and customer service focused to ensure brand integrity.