Customer Service Mental Health Administrative Assistant

Shannon Campbell

305-***-**** or *************@*****.***

Objective

Seeking to obtain a permanent position where my several years of customer service and administrative experience and skills along with my pursuit and passion in the mental health field will be an asset to the everyday production and long-term goals of the company. As well as, learning the structure of the business on every possible level in order to further improve myself and my knowledge to benefit the goals of the business.

I am a very flexible, hard-working, self-driven, and coach-able individual that works very well under pressure while maintaining my composure, especially in a strict deadline driven, fast-paced, and high-pressure environment. I thrive in either individual or team settings and I am very open-minded, considerate, and respectful when coming in to contact with peer’s ideas and cultures.

Experience

State of Florida – Fort Lauderdale Court House 03/2020-current

Fort Lauderdale, FL

Court Administration

Transcribe court hearings as requested

Notate assigned court hearings

Complete audio requests as requested

Global Response 11/2019-03/2020

Margate, FL

Lead Customer Advocate

Answer calls and email in an efficient manner to address any customer, store, and/or online issues.

Provide updates to customer regarding their orders

Contact third-party merchants regarding any issues with products our customer receives and provide resolutions between the customer and third-party merchants

Contact FED-EX with any issues regarding deliveries and provide resolutions with our customers

Answer calls that require a supervisor’s attention and de-escalate situation by providing a resolution

Academy for Family Empowerment, INC 11/2018-05/2019

Conyers, GA

School Based Mental Health Administrative Assistant

Review, process, and distribute reports to personnel in regards to school updates, scheduling updates, and business messages

Maintain records through excel and filing process and schedule business meetings as needed

Contact patients for follow ups, notifications, and scheduling via phone, email, and mail

Answer incoming calls and take messages as needed and relay over to correct personnel

LexisNexis/Reed Elsevier 11/2017-06/2018

Duluth, GA

Insurance Processing Clerk (Contract/Aerotek, INC)

Review and process insurance claims when received via email, fax, and mail

Respond to clients via email correspondence to clarify reports wanted or concerns with reports

Prepare files to transfer to other departments if necessary

Sort, organize, and scan in reports to send to clientele

Input orders and send to agencies and provide follow up within allotted time frame

Nan McKay & Associates 02/2017-09/2017

Miami, FL

Housing Specialist

Review case load and files for tenant’s housing and investigate and make necessary changes

Provide excellent customer service when meeting with clients to discuss disputes or changes with housing

Gather information for tenant’s housing and provide supervisors with detailed updates

Maintain my position by completing my monthly due dates of my case load

CitiTrends 03/2015-09/2016

Fort Lauderdale, FL

1st Assistant Manager

Provided documents and audits of store’s needs and improvements for other supervisors and higher-up personnel

Creating and informing employees of the day’s goals and any new information from higher-up personnel

Provided safe and clean environment for both employees and customers, while re-stocking store and keeping appearance for customer’s needs

Problem-solved and deescalated any customer complaints or issues

Provided great customer service and negotiation with customer’s while staying in company’s policies and guidelines

Processing any transactions that employees could not process while completing my goals for the day

Training of any new employees of responsibilities and company’s policies

Jackson Memorial Hospital 08/2011-01/2012

Miami, FL

Volunteer

Provided patients and visitors with comfort and certain needed supplies per company’s policies

Help nurses and employees with different duties within company’s rules and regulations

Education

Arizona State University 08/2021-current

Online University

Bachelor of Science in Forensic Psychology

Currently attending full-time in pursuit of my Bachelor of Science degree in Forensic Psychology. I am currently classified as cum laude.

Beacon Hill Technical School 06/2015-06/2015

Fort Lauderdale

Behavioral Health Technician

Attended a fast-pace course to achieve my certificate in behavioral health, in which I am qualified to work in a therapeutic environment

Miramar High School 01/2012-06/2014

Miramar, FL

High School Diploma

Attended in middle of sophomore year where I later graduated in top 20% with honors and received numerous awards and cords for community service hours, GPA of 3.9, and having a rigorous course of AP and Honors and completing Early Admissions at Broward College for my senior year.

Skills

Great customer service and empathy to find resolutions to best fit client’s needs while staying within policy

Great time management to achieve goals for company, as well as, personal goals to excel within company

Proficient with Microsoft Word, Excel, and PowerPoint

Proficient with operating and navigating through multiple screen computers

Contact this candidate