Customer Service Credit Manager

EVONNE JONES **************@*****.*** 817-***-****

Assistant Credit Manager / Credit Analyst with 11+ years of experience. Seeking a position with a company offering a solid future and opportunity for advancement. Skills

● Active Listening ● Communication ● Problem Solving

● Adaptability ● Customer Service ● Teamwork

● Analyzing ● Leadership ● Time Management

Work Experience

United Refrigeration Inc., Fort Worth, TX January 2011 - Present Assistant Credit Manager

● Oversee day to day activities of team members & monitor work.

● Train & coach team members to develop personal KPIs

● Review procedures, compliance, productivity & quality of account maintenance.

● Evaluate customer’s credit data & supporting documents to determine risk factors

● Approving & rejecting credit applications, establishing credit limits & evaluating credit worthiness of potential customers

● Review job applications for approval

● Take escalated client calls, addressing issues & resolving customer complaints

● Sending & approving demand letters & assuring all efforts have been exhausted prior to sending delinquent accounts to collections

● Work closely with new accounts department for account setups

● Testing, training & helped in implementing new system Credit Analyst

● Review & manage credit portfolios to ensure timely payments

● Communicate with team manager, customers, branches & sales team to maintain accounts in good standing

● Problem solve & analyze accounts

● Determine approval to release orders when accounts have hit credit limits & submitting to credit manager to review customer accounts for credit line increases.

● Updating customer account information

● Customer service & establish rapport with customers & branches Accounts Receivable

● Setting up batches & processing payments

● Work with credit analysts to resolve billing issues & disputes

● Generate receivables reports & updating batches

● Cash applications

● Applying payments to correct invoices & proper reconciliation Unifirst Inc., Fort Worth, TX. June 2006 – September 2009 Accounts Receivable

● Cash application

● Collecting on past due accounts & missed payments

● Preparing & mailing invoices

Customer Service Representative

● Customer Service

● Creating customer files

● Entering daily orders

Discount Motors, Arlington, TX January 2001 - April 2005 Collections / Asset Recovery

● Collect 30–60-day balance accounts

● Refer accounts for repossession.

● Assist in repossession of vehicles

● Collector of the month

● Collector of the Year

Education

Tarrant County College- Fort Worth, TX

● Business Management Studies

● August 1995 to December 2015

North Side High School, Fort Worth, TX

● Graduate - 1995

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