Customer Service Assistant Manager

LS Lattoya St Hill

Rock Hill, SC ***** 704-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

SKILLS Department Oversight

Transaction Monitoring

Administration and Reporting

Recruiting and Interviewing

Administrative Management

Product and Service Knowledge

Sales Tracking

Human Resources Oversight

Managing Assets

Hiring and Onboarding

Sales Promotion

Managing Operations and

Focus and Follow-Through

Shift Coverage

Performance Monitoring and

Evaluation

Directing Team Members

Program Optimization

Efficiency

Managing Multiple Priorities

Employee Coaching and

Motivation

Business Leadership

Management Training

WORK HISTORY ASSISTANT MANAGER 05/2022 to CURRENT

Arby's Rock Hill, SC

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Monitored security and handled incidents calmly.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Planned team-building exercises to increase employee performance and job satisfaction.

Increased sales revenues by promoting complementary products and educating customers about store promotions.

MANAGER 01/2014 to 05/2022

McDonald's Rock Hill, SC

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

EDUCATION Penn Foster Career School, Scranton, PA 09/2020

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