Customer Service Sales Assistant

Houda Mhimdat

Binghatti Rose Building

Dubai, UAE

DOB: 15/11/1993

Nationality: Moroccan

Mobile: +971*********

E-Mail: *****.********@*****.***

Professional Summary

Dedicated Waitress and Sales Assistant with six years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate service to customers. Demonstrate active listening and communication skills to ensure customers are satisfied and happy. Experience in various settings, including restaurants, Hotel Lounge and Chocolate shop. Determined team player striving to deliver the highest quality service.

Skills

• Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.

• Excellent active listening skills and ability to give my complete attention to customers during busy times.

• Demonstrated service orientation; always looking for opportunities to serve customers and assist other employees.

• Effective at generating sales revenue via good customer service.

• Effective at multiple point of sale software systems.

• Patient and compassionate when serving customers, making them feel at home. Work Experience

RESTAURANT Meridiana a M’diq

Waitress

Sept 2015 – Dec 2016

Restaurant Neo Cantine AT Rabat

Waitress

Jan 2017 – Feb 2018

• Take orders from and serve food and beverages to customers.

• Perform consistent check-ins with customers to ensure satisfaction and address complaints swiftly.

• Answer questions about the menu and make recommendations when appropriate or requested.

• Prepare appetizers, salads, and cold dishes.

• Assist a team of hosts and hostesses by greeting, seating, and thanking customers.

• Communicate with kitchen staff.

The View Hôtel Rabat

Waitress

Feb 2018 – Dec 2018

• Greeting guests

• Explain various dishes on the menu to customers and make menu recommendations if desired.

• Take orders and relaying to the kitchen.

• Ensured preparation of all orders tables and serve in professional manner.

• Taking payments from customers via point of sales system.

• Prepared and mixed beverages as required.

Leonidas Rabat (Belgium Chocolate)

Sales Assistant

Jan 2019 – Mar 2020

• Greeting and serving customers as they enter the store. Asking questions and making suggestions.

• Provide personalized assistance on the sales floor.

• Having full knowledge of the chocolates and collections offered in-store and effectively communicate products to guests.

• display the products at their best and keep the shop floor clean and tidy.

• operating point of sales systems and stock checking systems.

• Desire to please customers and create customer loyalty. Kempinski Hotel Mall of Emirates (Dubai)

Guest Relations Agent

June 2021 – June 2023

• Greeting and serving customers in the Executive Lounge.

• Ensuring highest quality of service to the customers.

• Operating point of sales systems and stock checking systems.

• End of day paperwork to close the Lounge.

• Email to management on Executive Lounge Performance.

• Complete handover of shift.

• Desire to please customers and create customer loyalty. Novikov Cafe, Dubai

Hostess

Nov 2023 – Present

Dynamic and customer-focused Hostess with a proven track record of excellence in delivering exceptional guest experiences at Novikov Cafe in Dubai. Adept at greeting and serving guests with a warm and welcoming demeanour, ensuring a positive first impression. Proficient in managing the front desk, answering guest phone calls, and operating point-of-sales systems to streamline operations.

• Guest Interaction: Diligently greeted and served guests in a courteous and friendly manner, contributing to an inviting atmosphere within the establishment.

• Communication: Efficiently handled guest phone calls, providing accurate information and assistance to enhance customer satisfaction.

• Front Desk Management: Manned the front desk with poise and professionalism, managing guest inquiries and ensuring a smooth flow of operations.

• POS Operations: Expertly operated point-of-sales systems, ensuring accurate transactions and contributing to efficient order processing.

• Customer Service Excellence: Consistently maintained a focus on delivering the highest quality of service, fostering positive guest experiences and loyalty.

• Team Collaboration: Collaborated seamlessly with colleagues to ensure a cohesive and harmonious working environment.

Demonstrated strong organizational skills and attention to detail in managing day-to-day tasks. Thrives in fast-paced environments, balancing multiple responsibilities while upholding the reputation of Novikov Cafe for unparalleled customer service.

Education

2013 / 2015: Institut de Technologie Hôtelière at Salé 2011 / 2013: Baccalauréat (SVT)

Training & Skillset

• Microsoft Office, Point of Sale Systems and Stock Management Systems,

• Traineeship AT club casa España (waiter)

• Traineeship AT Mc Donald’s salé (caisse & drive)

• Hôtel de Rabat (waiter)

• Restaurant Neo Phillipe Rey AT rabat (Head waiter)

• Hôtel Mabrouk Agadir (Head waiter)

• Club Med Agadir (waiter et lounge bar)

Languages

• Arabic, English & French

Hobbies and Interests

I enjoy travelling and learning about the different cultures. I also enjoy going to the gym and participating in sports.

Contact this candidate