Customer Service Client Retention

Jayne Petitt

*********@***.*** 832-***-**** Houston, TX

SUMMARY

Seasoned Remote professional with eight years of experience, with demonstrated expertise in customer service, client retention, and user support. Eager to leverage communication and organizational skills in a challenging new Remote role.

WORK EXPERIENCE AIB International Manhattan, KS

Remote Customer Care Associate 2021 - 2024

•Managed and responded to inbound and outbound communications, effectively handling client queries and concerns.

•Played a significant role in the Client Retention Program, demonstrating a keen focus on maintaining strong customer relationships.

•Assisted with e-learning and online course enrollments, providing user support and addressing new business inquiries.

NFUZION Jeffersonville, IN

Remote HEDIS Service Associate I (Contract) Jan 2021 - Apr 2021

•Effectively managed communication with healthcare provider offices, ensuring accurate transmission of information and prompt follow-up on outstanding HEDIS records.

•Collaborated with the HEDIS Team Manager and Leads, coordinating specific processes for record requests and enhancing operational efficiency.

•Verified and updated provider contact details, ensuring accurate dispatch of record requests via fax, mail, and email, and forwarded unverified HEDIS requests to the Research Team.

Texas Department of Criminal Justice

Clerk II 2006 - 2009

•Delivered efficient clerical assistance, facilitating smooth departmental workflows and public interactions.

•Conducted meticulous data entry, fee processing, and receipt management, ensuring accuracy and timeliness.

•Aided officers in enforcing parole terms, contributing to the arrest of violators to maintain public safety.

The San Luis Resort, Spa, and Conference Center

PBX Operator 2003 - 2004

•Demonstrated exceptional customer service skills by promptly and professionally directing incoming calls, resolving conflicts, and de-escalating complex issues through effective listening and professionalism.

•Collaborated effectively with team members and management, contributing to a positive work environment and ensuring compliance with organizational policies.

Moody Gardens

Operator/Ticket Scanner 2002 - 2003

•Managed a high volume of inbound communications with efficiency, utilizing a multi-line switchboard to dispatch vital information to employees via radio.

•Maintained accurate records of total attendance by diligently inputting hourly counts into the database and producing and distributing comprehensive daily reports to the accounting department.

EDUCATION

Capella University

Doctor of Human Services in Leadership and Organizational Management

2028

Purdue University Global

Master of Science in Psychology

Jan 2021

Purdue University Global

Bachelor of Science in Communication

Jul 2019

Purdue University Global

Associate of Applied Science in Business Administration Office Management

Mar 2018

Honor Society 2022-Present

THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS – MEMBER DATE 2022 - PRESENT

Selected by campus administration to participate among top students in a leadership program, including Leadership Training Day

Trained in leadership and success skills via an introspective and interactive training session.

Speaker Events: Participated in seminars on leadership, time management, and goal setting led by celebrities and best-selling authors.

Success Networking Teams: Participated in peer-based leadership development teams. Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.

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