Customer Service Sales Associate

Polycap chitu

Silver Spring MD *****

Number: 240-***-****

Email: *************@*****.***

Sales Associate with 3 years of experience in retail environments. Recognized for my ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Provided outstanding customer service, receiving 99% in customer service feedback surveys. Passionate about identifying customer needs, driving sales, and improving the customer journey. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability. I excel at organizing merchandise and efficiently stocking shelves, ensuring items are easily accessible for customers. I prioritize providing exceptional customer service, actively engaging with customers, answering their questions, and offering product insights to enhance their shopping experience.

PROFESSIONAL EXPERIENCE

Kumasi, Super Market Woodbridge, VA 22191 June 2021 – Present

Sales Associate

Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items.

Assisted shoppers with checking out, returning items, and general questions.

Maintained neat and clutter-free work area around the checkout area in accordance with brand policy.

Processed credit card, debit card, cash, gift card, and store credit transactions.

I have managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases.

Ability to meet customer service expectations and standards in all interactions with customers.

Received/logged materials coming into warehouse by vendors and relocated items with heavy machinery-upheld safety procedures and protocols.

Manually inspected merchandise, compared to manufacturing codes, and ensured data accuracy. Help customers find the products they are looking for.

Assisted fellow associates as needed throughout the store.

Performs opening, mid, and closing duties as assigned.

Follows department procedures for preparing, storing, rotating, and stocking of product.

Prepared, packages, weighs, and prices products for sale.

Maintain a clean and neat store appearance for our customers.

Sort and stock products on shelves and in the backroom throughout the day

Maintain cleanliness in the storeroom, especially when working with food products.

Provide excellent customer service by answering questions and providing product insight.

Receive and store incoming products in a timely manner.

Follow established procedures to label, track, and stock items properly.

Ensure accurate product counts.

Update product pricing labels as directed by your supervisor.

Assist fellow associates as needed throughout the store.

7- Eleven –Centreville, VA 20120 Oct 2020– June 2021

Store Associate/Store stocker

Helped an average of 50 customers per day by responding to inquiries and finding products.

Recommended better merchandise display to management, which was implemented and resulted in 35% improved sales.

Any other duties as assigned by management.

Assisted team members, when necessary, in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.

I Monitor product quality and freshness and ensures proper product rotation.

I ensure cases and shelves are clean and well-stocked.

Completed spoilage, sampling, temperature, and sweep logs as required.

Assisted with periodic inventory checks.

Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

EDUCATION

Frist Degree = Bamenda Cameroon

Mongomery Collage = Current

ADDITIONAL SKILLS

MS Office

Bilingual in English and French

Able to lift 40 pounds at times.

Stand for 4 hours.

Time management and organization skills

Flexible schedule including nights, weekends, and holidays as needed.

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