Data Entry Member Experience

CHRISTINA THOMPSON

Cullman, AL *****

256-***-**** - *********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dedicated Member Experience Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Customer Support

Goal-oriented mindset

Customer Relations

Data entry proficiency

Client Relationship Building

EDUCATION

01/2009 Diploma

Vinemont High School - Cullman County

WORK HISTORY

08/2020 to Current Member Experience Representative Alabama Credit Union – Cullman, AL

HPT on deck Lead

Provide members with excellent service by assisting with all financial needs. Process and book new accounts, business accounts, credit cards, personal and auto loans

Increased customer satisfaction by addressing and resolving complaints in timely manner.

Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Process IRA's

Notary Public

Credit Life/ Credit Disability Certified.

01/2018 to 08/2020 Front Office Coordinator/ Technician/QA Specialist Drayer Physical Therapy – Cullman. AL

Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.

Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.

Collect patient and client documents and information upon referral. Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment. Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.

Prepared patients to meet with physical therapists or PTA Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.

01/2015 to 03/2017 Children's Teacher

Temple Baptist Church – Cullman, AL

Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

01/2012 to 08/2015 Teller/ Customer Service Representative People's Bank of Alabama – Cullman, AL

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Disbursed cash and checks accurately while maintaining security of cash drawers. Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Assisted customers with account inquiries, resolving issues promptly and professionally.

Process and book new accounts, business accounts, credit cards, personal and auto loans

Promoted institutions products and services by meeting monthly goals and providing customers with products that meet their personal needs. REFERENCES

Alyssa Butler, MSR Lead/ previous co-worker, 641-***-**** Candace Rowan, Educator/ Family friend, 256-***-**** Amy Crowe, PTA/ previous co-worker, 256-***-****

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