Customer Service Store Cashier
Resume:
Lino Lakes, MN *****
*******@*******.***
********@*******.***
ANDREA NAZARIAN
OBJECTIVE
To do the best possible job, in any position I'm in. I am a team player, and look for the best in people, and situations. I like a win- win outcome for all.
SKILLS & ABILITIES
I speak Spanish fluently. I am extremely good at remembering names and faces. I make people feel welcome immediately. I am a positive thinker, and learn quickly!
EXPERIENCE
GAS STATION ATTENDANT/ LIQUOR STORE CASHIER, CORNER EXPRESS. CENTERVILLE, MINNESOTA
I WORK CURRENTLY AT BOTH PLACES IN THE SERVICE INDUSTRY.
I help customers that come into either store by ringing up their purchases, answer phones, exchange propane tanks, restock liquor and any grocery or beverages, clean the stores by sweeping and mopping, clean bathrooms, add items to order lists, count drawers down, close and secure the car wash, and set and secure the alarms.
INSTACART SHOPPER
February, 2019 through present
I shop for people using the app.
I make choices within the client's preferences for replacement items if their original grocery item is out of stock, I communicate with them about any changes, and respond to any requests, I complete their orders by doing the purchase. Then, I bag their items and deliver them. This is all done within a goal time. I am also rated on shopping, communication, replacement services, and delivery time.
FLORIST, FLOWERAMA ST. PAUL, MINNESOTA
OCTOBER, MARCH 15, 2020 JOB ENDED BECAUSE OF COVID
I was in charge of answering phones, helping guests who entered the store to buy flowers, putting together bouquets, and arrangements, helping organize the store and restock flowers and products when orders came in. I also helped guests with flower choices when a funeral was going to happen.
I was responsible for cleaning up at the end of the day, bringing in outside products, and securing flowers or plants in the coolers.
I helped set up, take down, and move shelves and furniture when getting ready for Valentine's day and Mother's day.
SENIOR COMPANION NORTH OAKS, MN
Dec, 2015, February, 2020 Job ended because of Covid
I was a helper to a lady who is 100.
I helped with daily activities such as feeding, cooking, bathing, going for walks, introducing her to other residents, reminding her about taking medications, putting her to bed, Etc…
I was in charge of doing laundry, and light housekeeping chores.
TEACHER’S AIDE NOAH’S ARK PRESCHOOL
June 5, 2013 to September 30, 2015
I assisted the classroom teachers, and helped children ages 3 to 5 years old learn letters, numbers, and colors. They learned how to cut with scissors if they were not exposed to them before. I also helped with curriculum planning for before and after care for the children who were at preschool all day from 7 until 5:30 pm. I played with the kids, and served them lunch during lunch time. I cleaned up the dishes and washed them after lunch was over. I also communicated with parents on a daily basis; informing them how their child did that day, and if there were any questions, concerns, or issues with anything I answered them as well. I enjoyed meeting and making connections with the families of the children I worked with. I treated all parents with respect and understand of their concerns, with confidence and a “need to know” basis with other staff members.
MEMBER SERVICES DESK YMCA LINO LAKES, MN
May, 2014 to October, 2017
I was responsible for the processing of memberships, and making changes to memberships on a daily basis. I also answered questions about the facility or the procedure of a scholarship, and the income requirements for applying for a scholarship. I was responsible for communicating well with team members and community members that enter the facility. I was also responsible for cleaning up of the lobby location and making coffee when needed, and cleaning up at the end of the night, and closing and balancing my batch (drawer). I also made sure things in the lobby were cleaned and ready for opening the facility and that all sets of keys are where they need to be. I maintained professionalism when dealing with behavior issues, or any concerns that came up with members about the facility or equipment. I addressed whatever issues that arose with expedience, and thoroughly tried to resolve them immediately, or give them a name and a time frame of when they could expect a resolution to become available.
ESL PARAPROFESSIONAL RICHFIELD MIDDLE SCHOOL RICHFIELD, MN
Jan 5, 2009 to June 15, 2013
I was responsible for ensuring the students’ understanding of daily work instructions, and their follow through on completing the homework assignments on time and correctly. I also translated quizzes, tests, and project instructions. I was very good about treating each student with privacy and respect, so I was called upon to translate for spring, and fall conferences each year with Hispanic students’ families; sometimes making phone calls or writing notes ahead of time to remind the parents to come and also giving directions to the school if needed. I was asked to translate several IEP meetings for Hispanic students with special needs as well. I handled each students and family with respect and grace. I enjoyed meeting the families of the students I worked with, and making connections, and building relationships with them.
CASHIER AND CUSTOMER SERVICE REPRESENTATIVE
KOHL’S DEPARTMENT STORE LINO LAKES, MN
October 1, 2012 to Jan 30, 2014
I was a cashier and in charge of correct pricing and checkout procedures. I also addressed and resolved any issues with returning items or exchanges that came in to be refunded. I also was responsible for providing a GREAT experience while shopping at Kohl’s. I assisted many Hispanic customers, and spoke Spanish with them while helping people find what they needed, or just answer questions that were brought to my attention
SPANISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE
SCOTT URAM INSURANCE GROUP BLAINE, MN
August 3, 2008 to October 10, 2010
I was in the office daily to assist Hispanic clients with applying and understanding their policies for auto, home and life insurance. I educated them on the guidelines for the policies. and answered questions from them about their policies. I answered the telephone in Spanish and scheduled appointments for Saturdays when it was convenient for the clients to come in, and I had several over the phone conference calls on Sunday afternoons as well; to make changes to policies, or open or cancel policies. I also spent time filing, or sending out paperwork that was not completed during the week.
HOUSEKEEPER COUNTRY INN AND SUITES LINO LAKES, MN
March, 2008 to August, 2008 Hotel closed in September.
I worked as a part of a team that divided housekeeping duties up for the hotel on each floor. I loved being part of the team. I cleaned rooms, and made the guests feel welcome. I attended to special needs or customer requests for services. I also was asked to help at the front desk a few times, and I loved it. I was not, however; formally trained to be a front desk agent at the time. I spoke Spanish with Hispanic guests, and even my (long forgotten) German once with an elderly couple who came to visit their grandchildren.
EDUCATION
STILLWATER SR. HIGH SCHOOL 1990-1993 I GRADUATED WITH A DIPLOMA
CENTURY COLLEGE 1995- 1997 GENERAL EDUCATION CLASSES WITH A FOCUS ON AN EDUCATION DEGREE
CENTURY COLLEGE 2006-2008 GENERAL ED CLASSES WITH A FOCUS ON SPANISH MAJOR
Century College 2011-2012 General Ed classes with a focus on Spanish Lang
Century College 2014-2014 General Ed classes with an Education focus
COMMUNICATION
I received the Healthy Start All Star award in 2004 because of my advocacy for kids and interest in their ability to thrive in all situations.
LEADERSHIP
When I was an employee at Kohl’s I was given the responsibility of counting down the cash drawers at the end of the night, and was in charge of making sure all monies were accounted for. I enjoyed that and was also in charge of the Customer service department frequently and had to make unilateral decisions; if needed, on a refund or exchange that came into the store, in order to maintain the GREAT customer service standard, I had for myself and for the business. I was looked to for help from the new employees, and some of the long term employees who were not as knowledgeable with the cash register, and helped frequently with training new employees. I loved being part of a team that relied on one another, and helped in whatever way needed. I took the initiative to avail myself as Hispanic customers came in and spoke to them in Spanish immediately, and was a valued member and leader of a resolution to serve all in the community as a part of the team at Kohl’s.
REFERENCES
AVAILABLE UPON REQUEST.
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