Medical Office Customer Service

Brenda Alvarez

** ****** ** ********* ****, *****

832-***-****) *****************@*****.***

Objective

Hark working and bilingual Medical Office Specialist seeking an opportunity where I can expand my learnings, knowledge and skills. Dedicated to accomplishing every task to the best of my abilities and demonstrating excellent customer service to all patients.

Skills

Insurance verification

Typing skills of 50WPM

ICD 10/HCPCS Coding

Appointment scheduling/confirming

Familiar with all insurance types

Taking patient vitals

Medical receptionist duties

Anatomy and Physiology

Medical terminology

Great communication abilities

Reliable and punctual

HIPPA Compliance Trained

OSHA Compliance Trained

CPR and AED Certified

Education

The College of Health Care Professions McAllen, Texas

Medical Office Specialist Diploma October 2020

Roma High School Roma, Texas

High School Diploma May 2015

Employment Experience

Family Medical & Specialty Clinic Rio Grande City, Texas

Medical Office Specialist August 2020 – August 2021

07/13/2023 - 08/06/2024

Assisted with scheduling appointments and ensuring a productive schedule

Handled payment collections and checking patient accounts with insurance updates

Provided patients with outstanding customer service in person and over the phone

Family Medical & Specialty Clinic Rio Grande City, Texas

Medical Office Specialist Student August 2020 – October 2020

Answered all incoming calls and assisted patients with questions or concerns

Completed patient check ins/outs, verified insurance and collected copayments

Scheduled appointments and called patients to confirm upcoming visit

Star Home Agency Rio Grande City, Texas

Home Health Provider June 2020 – September 2020

Assist client with personal care such as dressing, grooming and oral hygiene

Perform vital signs on client and oversaw that they took medication per doctors’ orders

Escort client in and out of the house to keep safe from accidental falls or injuries

Run errands for day-to-day needs including grocery shopping and paying bills

Stars Drive Inn Rio Grande City, Texas

Carhop and Cashier July 2018 – February 2019

Obtained food and drink orders from drive up customers and processed payments

Created items ordered according to specifications and delivered them to customer’s cars

Answered any questions or concerns in references to available items and substitutions

Cleaned and sanitized indoor cooking areas as well as outdoor parking lot and benches

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