Customer Service High School
Resume:
Petrona
Hamilton
Details
Jack Vale District, Ten Miles,
Bull Bay, St. Andrew
**************@*****.***
Skills
Excellent Customer Service
Housekeeping Expertise
Inventory Management
Food Preparation Techniques
Safety Protocols and Compliance
Proficient with POS Systems
Knowledgeable in Sanitation
Standards
Effective Time Management
Strong Communication Skills
Ability to Work Under Pressure
Ability to Work with Minimal
Supervision
Ability to Work Cohesively within
a Team
Ability to Multitask
Quick Learner
Education
Nail Technician, FACE PLACE
COSMETOLOGY SCHOOL
2001
High School Diploma, HOLY
TRINITY HIGH SCHOOL
1999
References
References available upon
request
Professional Summary
Dynamic and versatile hospitality professional with extensive experience across multiple roles, including housekeeping, guest services, and food and beverage operations. Adept at providing exceptional customer service and enhancing guest experiences in fast- paced environments. Proven ability to adapt to various functions within the hospitality industry, demonstrating a strong work ethic and a keen attention to detail. Committed to maintaining high standards of service and contributing to the overall success of the team and establishment.
Employment History
Various Positions at DREAMMORE RESORT
2023 — PRESENT
Housekeeping
Maintain all guest rooms to a high standard of cleanliness and sanitation, including tasks such as making beds, vacuuming, dusting, and cleaning bathrooms, to provide a hygienic and inviting atmosphere for guests.
Ensure that all guest rooms are stocked with necessary supplies, such as toiletries, towels, and linens, and report any maintenance issues to the appropriate department.
Hosts
Welcome guests as they arrive, provide them with menus, and escort them to their tables in a friendly and efficient manner, ensuring a positive first impression.
Handle guest reservations and seating arrangements, coordinating with the kitchen and waitstaff to ensure a smooth and efficient dining experience. Cashier
Handle cash, credit card, and room charge transactions accurately and efficiently, ensuring all guest purchases are properly recorded and accounted for.
Assist guests with inquiries about their bills, provide information on resort services, and resolve any issues or discrepancies with transactions in a courteous and professional manner.
Various Positions at DOLLYWOOD THEME PARK
2021 — 2023
During my tenure at the theme park, I held diverse roles including cashier, cook, dishwasher, busser, and ride operator. I managed transactions, prepared and served food, maintained kitchen sanitation, facilitated dining operations, and ensured guest safety on rides. These positions enhanced my versatility, teamwork, and ability to thrive in a fast-paced environment.
Store Clerk at ONE STOP CHEMICAL
2013 — 2020
Guided customers in selecting and purchasing fabric softeners, bleach, soap, and other cleaning supplies.
Restocked shelves and conducted inventory checks to maintain optimal stock levels.
Customer Service Representative at JOSEPH STORE DOWNTOWN 2003 — 2013
Assisted customers with inquiries, provided product information, and resolved complaints to ensure a positive shopping experience.
Processed transactions, managed returns and exchanges, and promoted store products and services to enhance sales and customer satisfaction.
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