Operations Manager Customer Service

Di'Jon Banks

Elkton, VA *****

*********@*****.***

+1-540-***-****

Work Experience

Operations Manager

T & E Meats - Harrisonburg, VA

April 2013 to March 2024

Overseen a slaughter house containing 5 departments with a total of 25+ employees. All guidelines followed per USDA regulations.

1. Follow all USDA protocol.

2. Account for employees present daily.

3. Schedule/ reorganize drop off of animals per slaughter date. 4. Hire/ train personnel.

5. Insuring all departments and company stayed with adequate PPE. 6. Consult with & find the best contractors/ resources for any and all products used within the plant 7. Customer service/ help customers with any and all questions and concerns. 8. Payroll using Quickbooks

9. Planning seasonal projects and expectations within the plant. 10. Record all information ( ex.yearly,quarterly poundage, growth etc.) using Microsoft Excel & Word 11. Trouble shooting malfunctioning machines.

12. Inventory collected weekly, monthly, quarterly etc. 13. Order parts, supplies, tools as needed.

14. Set goals for all departments weekly.

15. Continuously maintaining upkeeps of the facility, freezers and refrigerators daily. 16. Arrange and hold team meetings.

17. Shipping and Receiving.

18. Compare and change pricing.

Education

High school diploma

Menchville High School - Newport News, VA

September 2002 to May 2005

Skills

• QuickBooks (4 years)

• Project Planning (4 years)

• Payroll (4 years)

• Budgeting (4 years)

• Quality Assurance (10+ years)

• Inventory Control (10+ years)

• Strategic Planning (10+ years)

• Profit & Loss (4 years)

• Project Coordination

• Team Management (10+ years)

• Office Management (4 years)

• Operations Management (4 years)

• Management (10+ years)

• HR sourcing

• Organizational skills

• Supervising experience (10+ years)

• Food Processing (10+ years)

Certifications and Licenses

Forklift Certification

July 2022 to July 2025

CPR/AED/ FIRST AID

January 2022 to January 2024

Professional Restaurant Management

June 2013 to Present

HACCP Certification

August 2022 to Present

Ultra Source Academy Meat Processing

August 2021 to Present

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