Property Manager Customer Service
Resume:
Caitlin Wright
Assistant Property Manager
Roanoke, VA 24018
**********@*****.***
Seeking a growing position in Property Management. Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Greenbrier Property Management, LLC-Roanoke, VA
December 2022 to Present
• 7 years of experience with RHA (Section 8)
• Current up to date license with VA FAIR HOUSING.
• Conducting renewal/ move In -out Inspections with proper pictures and documentation.
• Preparing renewal rates within proper time of 60 days for the current residents, as well as preparing the document once the rate is accepted by the resident.
• Preparing/ documenting daily and weekly reports through Entrata, and Asana.
• Responding to daily inquiries, as well as physical tours of the property.
• Entering work orders, as well as trouble shooting maintenance issues that occur.
• Multitasking with vendors, and tenants.
Assistant Property Manager
PRG-Roanoke, VA
August 2022 to December 2022
• Knowledge in daily use of CRM/ AQ.
• Knowledge and trained on Yardi.
• Licensed in Fair Housing.
• Executing Renewals.
• Leasing.
• Conducting Tours.
• Multitasking .
• Updating files.
• Extreme knowledge in Microsoft Windows.
• Answering phones to handle resident concerns, scheduling maintenance, answering prospect questions, and scheduling tours.
• Following up daily with prospects.
Leasing Manager
MKB Property Management-Roanoke, VA
January 2018 to August 2022
• Knowledge of Tenant/ Landlord Act.
• Communicating with daily inquiries on listed properties.
• Approving/ denying applications.
• Trained on handling move in/ move out inspections
• Educated in Fair Housing Laws.
• Handling Emergency, and daily maintenance issues.
• Multi tasking.
• Maintaining good relationships with owners, and tenants.
• Educated on requirements for VA Housing Authority.
• Extreme knowledge of Appfolio/ Yardi
• Marketing with pictures, and Ads to list current occupancies to website, and internet.
• Knowledge with Excel, Microsoft, and PowerPoint.
• Maintaining an outgoing personality to gain new clients.
• Keeping daily communication with vendors to maintain quick, and efficient maintenance.
• Maintaining company goals.
• Knowledge in management of commercial properties.
• Multitasking in appointment scheduling.
Assistant General Manager
El Jefe, Salem-Salem, VA
2018 to 2019
• Received Serve Safe Certification.
• Prepared and entered daily sales and labor report.
• Prepared monthly inventory and entered data.
• Resolved customer related issues.
• Prepared and delivered daily deposits for bank.
• Prepared weekly schedules for employees.
Manager
Tuco's, Roanoke
2016 to 2018
• Prepared and entered daily sales and labor reports.
• Prepared and entered monthly inventory.
• Lead employees in daily shifts.
• Resolved customer related issues.
• Prepared weekly food and beverage orders from appropriate vendors.
• Marketing on social media to increase sales.
Bartender, Shift Leader Awful Arthur's, Roanoke
2014 to 2018
• Prepared and entered nightly reports, delivering nightly cash deposits.
• Maintained cash drawers.
• Prepared and delivered food and beverage orders.
• Maintained a clean work atmosphere per guidelines. Managed employees to ensure guidelines were maintained.
• Resolved customer complaints, and related issues.
• Marketing on social media to increase sales.
Education
Business Management
Virginia Western Community College - Roanoke, VA
2000 to 2002
High school diploma or GED
Skills
• Data entry (10+ years)
• Keyboarding (10+ years)
• Excel (5 years)
• Powerpoint (10+ years)
• Word (10+ years)
• Advertising (10+ years)
• Marketing (10+ years)
• Property Management (5 years)
• Customer Service (10+ years)
• Fair Housing regulations (5 years)
• Bartending (10+ years)
• Accounts Payable (3 years)
• Order Entry (5 years)
• Appfolio (4 years)
• Office Management (5 years)
• Microsoft Outlook
• Property Leasing (6 years)
• Section 8 (6 years)
• Assistant Manager Experience (10+ years)
• Management (10+ years)
• Administrative experience (6 years)
• Typing
• Yardi
• CRM Software
• Human Resources
• SharePoint
• Personal Assistant Experience (6 years)
• Microsoft Windows
• Microsoft Office
• Property management
• Customer service
• Sales
• Budgeting
• Mechanical knowledge
• Fair Housing regulations
• Negotiation
• Marketing
• Office management
• CRM software
• Human resources
• Typing
• Cash handling
• Upselling
• Bartending
• Shift management
Certifications and Licenses
Fair Housing Certification
August 2022 to August 2024
Commonwealth of Virginia Fair Housing Board Certificate Certified Property Manager
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