Office Manager Customer Service
Resume:
Carissa Nelson
Office manager/ Bookkeeper/Data Entry
Snellville, GA
*.**********@*****.***
Office Manager/Bookkeeping with QuickBooks experience. Organized and pays close attention to detail. Customer service friendly also, a great multitasker. Can accomplish anything thrown at me, without feeling overwhelmed. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Chico's FAS - Winder, GA
August 2022 to Present
Assist customer with orders and order discrepancies by chat, email and phone. Office Manager
Atlanta’s finest linens - Tucker, GA
June 2018 to August 2021
Office manager duties, work with quick books enter data and checks. Pay bills through quick books. I’m also AP and AR, I make deposits of checks received daily. Create invoices and revise, send statements to customers as well as take calls.
Security
Champion National Security - Norcross, GA
October 2017 to May 2018
Supervise officers in securing the guard shacks of Rooms to Go. Make sure officers are on time and in uniform.
Call Center Representative
Time Warner Cable Call Center - Duluth, GA
January 2017 to August 2017
Time Warner cable retention center, good communication between you and the customer to try and keep them with the company. While location deals and packages to better fit them. Supervisor/Manager
Blockbuster Textiles - Suwanee, GA
October 2014 to January 2017
Train and assist other employees on how to pick orders and load the drivers routes. Server
On the Border Mexican Grill and Cantina - Duluth, GA November 2013 to July 2014
I served and assisted customers in providing there needs and wants on the menu. Education
Bachelor's degree in Accounting
University of Phoenix-Online Campus - Arizona
July 2022 to Present
High school diploma
Clarkston High School - Clarkston, GA
August 2005 to May 2009
Skills
• Computer literacy
• Guest services
• Accounts Receivable (2 years)
• Research
• Windows
• Data entry (3 years)
• Budgeting
• SharePoint
• English (10+ years)
• Payroll (2 years)
• Accounting (2 years)
• Cold calling (1 year)
• Warehouse Experience (6 years)
• Clerical Experience
• Telemarketing
• Typing
• Microsoft Office
• Microsoft Excel (8 years)
• Accounts Payable
• Bookkeeping
• Google Suite
• Financial Report Writing
• QuickBooks (3 years)
• Personal Assistant Experience
• Computer Skills
• Filing
• Microsoft Word (8 years)
• Google Docs (8 years)
• Auditing
• Management
• Computer networking
• Word Processing
• Analysis skills
• Office Administration
• Serving Experience
• Financial Statement Preparation
• General Ledger Reconciliation
• Communication skills (10+ years)
• Office Management (2 years)
• Accounting software (2 years)
• Sales (2 years)
• Microsoft Outlook
• Administrative Experience
• General Ledger Accounting
• Bank Reconciliation
• Account Reconciliation (2 years)
Assessments
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
August 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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