Medical Billing Customer Service

RANDELYA PARKER

*** ******** ****** *********, ** 37207 615-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with a dynamic healthcare industry training. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity.

Experience includes medical billing and collections.

Possesses problem solving skills to facilitate problem identification and generation of alternative solutions.

Well-organized, manages time and priorities in multi-task environments.

Pays close attention to detail to ensure accuracy and maintain compliant documentation.

Microsoft Office Application – MS Word, Typing Speed: 40 WPM. KEY QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Compliance Insurance Verification

Insurance Claim Processing EOBs Co-Payments Deductibles Managed Care (HMO, PPO, POS) Government Payers Third Party Payers Workers Compensation Medical Billing Medical Coding ICD–10 HCPCS

CPT Medical Terminology Medicare Medicaid Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2019 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate RELEVANT PROFESSIONAL EXPERIENCE

The LaSalle Network – Nashville, TN 09/2019 – 12/2019 Medical Billing Specialist

Generated revenue, made payment arrangements, collected owed money on accounts, and pursued delinquent accounts.

Established and monitored payment arrangements, initiated claims against estates, and spoke with clerks of court.

Secured outstanding balances through payroll deductions, maintained database, and prepared source data for entry.

Processed source documents and reviewed and resolved deficiencies by returning incomplete documents.

ADDITIONAL WORK EXPERIENCE

Louie Wine Dive – Nashville, TN 05/2018 – 11/2018

Dish Washer

Washed dishes, glassware, and pots and pans, and reset dining areas. Randelya Parker cont.

Maintained kitchen work areas and equipment in clean and orderly condition.

Handled equipment according to sanitation policies and procedures and operated equipment in a safe manner.

Jersey Mike’s Subs – Metro Center, TN 01/2016 – 10/2017 Cashier / Customer Service

Assisted customers with orders, prepared food, processed returns, and entered price changes for sales.

Fielded customer questions and complaints about personnel or products.

Completed cleaning and stocking of kitchen, restaurant, and restroom areas. Labor Source – Nashville, TN 09/2014 – 05/2015

Hardware Associate

Greeted customers, answered questions, helped locate products, checked prices, and stocked and organized shelves.

Assisted teammates, helped with product selection, engaged with customers, and escorted them to desired items.

Worked in a fast-paced environment with diverse customers and staff members and upsold merchandise.

Stay at Home Parent – Nashville, TN 09/2012 – 07/2014 Full Time Homemaker

Ensured household duties were completed and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Current project warehouse associate for first direction staffing 03/15 /2021 current for first direction staffing

Quality Industries Inc- La Vergne, TN 5/2021 to 05/2021 Production Quality Control

• Make sure that products being produced or sold meet the expectations of the consumer.

• Examine materials to make sure they meet quality expectations then assess the final product after production.

Home Depot- Nashville, TN 02/2022 – 06/2022

Cashier

• Process checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.

• Proactively seek product/project knowledge to provide customers with information and identify selling opportunities.

• Follow all policies and procedures to ensure that shrink is minimized. Carrington Mortage Services-Franklin TN 6-5-2023

• Answer inbound outbound calls

• Document accounts data entry

• Collect payments for Mortgage

• Answer over 500 calls daily and more

• Customer service representative

Randelya Parker cont.

• Work hybrid from home and in office position

• Resolved customer concerns identified resolutions to solve issues of customers

• Greeted callers and follow scripts to perform job duties daily

Contact this candidate