Accounts Receivable Customer Service

Donette Wells

Coldspring, TX ***** 281-***-**** **********@*****.***

https://www.linkedin.com/in/donettewells/

Financial Analysis, Planning and Processing

Cementing Customer Loyalty by Delivering Dependable, Informative, and Professional Services

10+ years of experience in the Finance and Banking industry, helping businesses effectively process financial and client information and retain a solid customer base, contributing to repeatedly exceeding business goals.

●Accurate and Efficient Financial Accounting: Improved accounts receivable collection efficiency through streamlined processes and proactive follow-up and reduced reporting errors by implementing and executing meticulous procedures.

●Well-versed in loan products and customer engagement strategies. Increased loan origination by building a referral network, providing exceptional customer service, and securing optimal loan terms for clients, achieving consistently high customer satisfaction ratings.

Key Skills: Financial Analysis: Accounts Receivable Management Creditworthiness Evaluation Loan Risk Assessment Loan Product Recommendation; Customer Service: Client Relationship Building Loan Status Communication

Needs Assessment Financial Guidance Client Account Management

Work History

Office Assistant, Rob Pelletier Construction, Inc. - Dayton, TX 03/24 – Present

Manage administrative tasks, scheduling and information processing and management.

•Administration and Communication:

oOrganized and managed work orders: Established a system to prioritize, track, and ensure timely completion of work orders and ensured the smooth functioning of office to support daily operations.

oScheduled and prioritized Lunch and Learn meetings: Coordinated logistics for sessions by scheduling speakers, reserving spaces, managing attendance, and distributing materials.

oMaintained office supplies and equipment: Managed inventory levels and placed re-orders.

•Data Management and Record Keeping: Verified and kept up to date all information in the computer: Maintained accurate and accessible records in the company's database system, encompassing project details, contact information, financial records, and other relevant data.

•Project Coordination and Support: Read construction schedules and assisted with project staffing, learning project timelines and staffing requirements. Assisted managers by compiling crew schedules and ensuring the availability of employees at different stages of construction projects.

Loan Officer, The Bank of San Jacinto County – Coldspring, TX 07/2023 – 11/2023

Facilitated the mortgage loan process from application to closing, managed customers’ information, and provided customer support, conducted financial risk assessment, and ensured compliance with regulations.

•Financial Analysis and Loan Processing: Analyzed and evaluated loan applications and credit reports determining borrowers’ creditworthiness, making recommendations for loan approval that mitigated financial risk to the bank

oImproved application processing efficiency and time by providing customers with detailed financial information and guidance and reviewing loan documents for accuracy.

-Negotiated loan terms and conditions with clients to maximize profitability.

•Customer Services and Relationship Management: Retained and grew customer base by achieving a high level of customer satisfaction. Maintained customer satisfaction by providing timely and accurate status updates.

oProvided timely and accurate information, communicating with clients, processing teams, and other third parties to achieve prompt loan closings.

oMaintained a high level of customer satisfaction by providing timely and accurate status updates.

oListened to clients’ needs, provided information and financial recommendations, and assisted clients in selecting correct loan products and terms that meet their needs and financial goals.

oDeveloped an extensive network of referral partners to source new mortgage loan opportunities and maintained solid relationships with customers.

Thrive Mortgage, New Caney, TX 07/2015 - 07/2023

Progressed over 8 years from the role of Loan Assistant to Loan Officer, demonstrating outstanding ability to establish and manage customer relationships and effectively learn and process financial information.

Mortgage Loan Officer, Thrive Mortgage, New Caney TX 01/2020 – 07/2023

Facilitate loan process for clients, assessing eligibility, securing terms, and supporting the application process.

•Loan Processing and Analysis: Processed loan applications and monitored progress from start to finish.

oApproved loan applications based on customer creditworthiness and provided detailed financial advice.

-Analyzed loan applications and credit reports to determine loan eligibility and risk level.

-Evaluated loan requests and documents to verify accuracy and completeness.

-Monitored pipelines to track and log the status of loans.

•Client Relationship Management and Communication: Maintained a high level of customer satisfaction by providing prompt and accurate loan status updates.

oProvided detailed financial advice and assisted clients in completing loan applications and paperwork.

oExplained different types of loans relevant to client situations and proactively identified solutions for customers experiencing credit issues. Assisted in completing loan applications and other paperwork.

-Explained technical financial information to applicants in easy-to-understand language.

oCommunicated with clients, processing teams, and third parties to achieve prompt loan closings. Followed up on missing documents and guided client on best ways to complete the application process.

•Loan Negotiation and Structuring: Negotiated loan terms and conditions to maximize profitability and secure the best deal. Analyzed potential risk and evaluated loan products to identify suitable options.

Loan Officer Assistant, Thrive Mortgage – Porter, TX 07/2015 – 01/2020

Manage the smooth flow of loan applications, ensuring compliance with regulations, and communicating with lenders.

•Loan Application Analysis and Processing: Supported loan processing, reviewed, and validated details of applications and closing documents. Verified credit histories and employment backgrounds for each applicant.

•Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.

•Collected and compiled paperwork (title abstracts, insurance paperwork, loan files, tax histories).

•Processed applications in compliance with laws, stayed up to date on loan regulation changes.

•Coordination and Communications: Tracked loan status and updated applicant information to keep lenders informed of changes to applicants’ financial situation, assembled paperwork and disclosures.

oCoordinated with realtors and title companies to identify discrepancies, update on processing progress.

Accounts Receivable Specialist, Porter Ready Mix – Porter, TX 10/2011 – 07/2015

Financial management, managing customer accounts, processing payments, and maintaining financial records.

•Accounts Receivable Management: Provided accurate and timely billings by preparing and mailing invoices to customers, processing payments, and documenting account updates quickly and accurately.

oIdentified, researched, and resolved billing discrepancies to maintain system accuracy and support efficient collection efforts. Utilized a 10-key calculator for data entry to manage accounts receivable transactions.

oTracked collection progress and monitored accounts for adherence to payment terms.

•Financial Reporting and Recordkeeping: Supported management by processing invoices/documents and streamlining daily reporting information for efficient record-keeping and accurate financial statements.

oSafeguarded accounts receivable documents, payment records for data integrity financial reporting.

Education and Licencing

Associates Degree, Accounting, Lone Star College, Kingwood, Texas

Loan Officer Licence, Champions School of Real Estate, Texas, current

ADDITIONAL SKILLS

•Loan Processing Loan Application Processing Loan Document Review and Analysis Loan Closing Coordination Credit Check Calculate Financial Payments

•Technical: Microsoft Office Suite (Excel, Word) 10-Key Data Entry

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