Customer Service Representative

Stephanie Richardson

**************@*****.***

Cell phone: 682-***-****

Summary of Qualifications

Professional Customer Service Representative with more than 22 years in customer service/call centers, 7 years’ experience in warehouses,

and 3 years’ experience in the logistics industry.

Utilized software such as AS400, SAP, 7 years MS Office Suite experience, and Tableau.

Cherry Picker forklift and Electric Pallet Jacket certified.

Outstanding productivity as a Customer Service Representative, Account Receivable, and Collections Specialist.

Unique combination of expertise in coordination of schedules, invoicing, and data entry.

Demonstrated time management, problem solving as well as conflict resolution within roles.

Work History

Ryder Integrated Logistics Arlington, TX 2021-2023

Supply Chain Operations Associate

Served as main point of contact for all suppliers. Provided directions to suppliers regarding ship schedule requirements and containment plan when behind schedule.

Tracked critical parts to ensure no interruptions or down time to manufacturing line, as well as made inclusive decision making on mode and delivery window to ensure continuity of production.

Monitored global inbound and outbound shipments for direct and indirect material via air, ocean, rail, and over-the-road transportation modes.

Communicated effectively with management of all levels.

Managed successful supplier relationships and process requests for escalation to the customer for corrective action.

Displayed time management, problem solving and communication skills.

CEVA Governmental Logistics (Randstad), Ft. Worth, TX 2020-2021

Inventory Material Handler

Cycle counted inventory and picked order using RF scanner.

Researched and located missing inventory using Cherry Picker forklift.

Reported all findings to supervisor.

Entered data into SAP and WMS system.

Assisted with restocking inventory.

Performed various warehouse maintenance tasks such as sweeping floors, storing equipment, and identifying unsafe Bay locations.

Riot Creative Imaging (Adecco), Grand Prairie, TX 2019-2020

Accounts Receivable & Collections Specialist

Greeted customers, processed in-person, phone, electronic, and hard copy work orders.

Entered jobs into computer system/first screen billing.

Researched customer disputes including pricing and payment disputes via V-lookup.

Prepared and mailed monthly customer invoices and statements.

Contacted customer accounts for collection, keep record of processed in-person and over the phone payments.

Balanced books daily, assisted with month end close, entered, and kept recorded of information in Excel spreadsheet.

Yardi (Adecco), Irving, TX 2019-2019

Leasing Specialist

Answered inbound calls in a high-volume call center environment.

Handled email and chat-based customer inquiries efficiently.

Maintain a high degree of professionalism, availability, dependability, and flexibility.

Delivered highly professional customer service experience to clients, prospects, and residents.

Handle service request/work order calls with efficiency and accuracy.

Process payments and handle billing inquiries.

Kannegiesser (Ajilon Staffing), Ft. Worth, TX 2018-2019

Service Coordinator & Customer Service Specialist

Answered company phone distributed calls to appropriate department.

Supported technicians daily by answering questions pertaining to project.

Dispatched technician to assist customers with service calls.

Planned and coordinated service calls with customers and technicians for repair work.

Coordinated travel (flights) for technicians.

Created Service Notifications and processed service tickets in SAP.

XPO Logistics (Carlton Staffing), Ft. Worth, TX 2017-2018 Account Receivable Specialist

Processed billing invoice correction request via OMS, email, and Netscape Navigator.

Conducted analysis to address payment issues which led to customer retention.

Minimized loss of revenue by researching contracts to ensure proper pricing was applied.

Researched and resolved billing and invoice issues.

Performed various accounts receivable functions, such as cash receipts, posting, updating cash flow reports, researching charge backs and write-offs.

Mastec Advanced Technologies, Coppell, TX 2014-2016

Routing/Dispatch Agent

Provided accurate and appropriate information in response to inbound calls from technicians and customer inquiries pertaining to alarm systems.

Utilized facility tracking system to keep accurate records of calls.

Made outbound calls to field and customers via phone and email for scheduling purposes.

Reviewed work orders and communicated with technicians to assess work needs for the day.

Follow-up calls made to internal/ external customers to ensure customer satisfaction was met.

Exhibited leadership abilities by meeting departmental metrics.

Amazon, Haslet, TX 2014-2014

Fulfillment Associate

Processed and prioritized daily work orders for shipment.

Counted and verified inventory for picking and packing to ensure accuracy.

Stocked and replaced shelves with inventory.

Relocated inventory using Electric Pallet Jack and radio frequency scanner.

Packed, cleaned, wrapped, and labeled outgoing orders.

Loaded trucks for shipment.

ACS, Irving, TX 2012- 2014

Customer Service/Technical Support

Accepted inbound calls from customers inquiring about cellular phone service.

Maintained customer’s accounts and processed payments for cellular phone service.

Activated, programmed, and trouble-shoot cellular phones.

Offered additional products and services.

Assisted with training new employees in system usage.

Telvista, Grapevine, TX 2008- 2012

Customer Service/Technical Support

Addressed customer service inquiries in a timely and accurate fashion.

Provided accurate information to questions and resolved complaints.

Programmed, and troubleshot cellular phones.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

EDUCATION

Bachelor of Science in Public Health (Completed)

University of Texas at Arlington, Arlington, TX May 2021

Associate degree in arts with an Emphasis on Biology

El Camino Community College, Torrance, CA May 2015

Certification

FEMA/Emergency Management Institute

Professional Development Certificate IS Courses November 2020

Center for Disease Control and Prevention (CDC)

Emergency Preparedness and Response Certificate September 2020

Volunteering

Tarrant Area Food Bank, Ft. Worth, TX 2019-2021

Quality Control Specialist

Inspected expiration dates on food to ensure it was for consumption.

Sorted cans, grocery items, and packaged meats.

Prepared boxes.

Operated Manual pallet jack.

Swept/mopped floor.

Placed cardboard in onsite compactor.

Contact this candidate