Customer Support Quality Assurance

CURRICULUM VITAE

MOHAMMED HABEEBUDDIN

Email: - **************@*****.***

Mobile : +91-855*******

Objective:

Aspiring a challenging responsible position, with an opportunity for growth and career advancement succeeding in an environment of growth and excellence and earn a job creating sound position in corporate world and work enthusiastically in team which provides me job satisfaction and self development and help me achieve personal as well as organization goals.

Educational Qualifications:

● Graduated B.com from Anna University (2017)

● Intermediate from MS Junior college (2014)

● SSC from Cambridge English High school (2011)

Computer Proficiency:

● Well versed with MS Office like Word, Excel and Power Point

● E-mail operations.

● Effective Social Networking Skill

Experience:

● Worked as a Customer Support Executive in KARVY DIGICONNECTLTD. from Oct 17, 2018 to Feb 15, 2020.

● Worked as a Senior Associate in WIPRO LTD.

from Sep 22, 2020 to Dec 31, 2022.

● Worked as Senior Process Executive in Cognizant. from May 05, 2023 to Oct 13, 2023.

● Worked as Senior Process Associate in Accenture. from December 01, 2023 to March 12, 2024.

Roles and Responsibilities:

International Customer Support (Voice):

Worked for ABT feedback support.

Feedback Collection and Analysis: Proactively soliciting feedback from guests during their stay or post- checkout through surveys, feedback forms, or follow-up communications. Analyzing guest feedback data to identify recurring issues, trends, and areas for improvement in service quality, property management, and guest satisfaction.

Product and Service Education: Providing guests with information and guidance on ABT Hospitality services, policies, procedures, and amenities. Offering recommendations or assistance to guests seeking local attractions, transportation options, dining recommendations, or other travel-related information.

Compliance and Quality Assurance: Ensuring compliance with ABT Hospitality standards, policies, and procedures governing guest interactions, service delivery, and complaint resolution. Upholding quality assurance standards to maintain consistency, reliability, and excellence in guest support and feedback management processes.

Content Moderation:

Worked for Facebook E-commerce in B2B and B2C.

Content Management: Editing and updating product listings, descriptions, and images on the e-commerce platform to ensure accuracy and relevance. Ensuring that content adheres to brand guidelines and standards set by Facebook and the e-commerce business.

SEO Optimization: Optimizing product titles, descriptions, and metadata for search engine visibility and ranking within Facebook's search algorithm. Conducting keyword research to identify relevant terms and phrases that can improve the discoverability of products.

Product Categorization and Tagging: Categorizing products into appropriate categories and subcategories to facilitate navigation and browsing. Adding relevant tags and attributes to products to improve filtering and search functionality.

Quality Assurance: Conducting regular audits of product listings and content to ensure accuracy, completeness, and consistency. Resolving any issues or discrepancies identified during the QA process, such as broken links or missing information.

Internation Customer (Non-Voice):

Worked for Google Fi and Google cloud partner support.

Technical Support: Technical assistance to partners and customers regarding Google Cloud products and services. This may involve troubleshooting issues, providing guidance on implementation, and resolving technical challenges.

Account Management: Building and maintaining relationships with partners to ensure their success and satisfaction with Google Cloud products and services. This may involve regular communication, conducting business reviews, and addressing all the issues or concerns.

Partner Enablement: Assisting partners in developing the skills and knowledge necessary to effectively sell, deploy, and support Google Cloud solutions. This may include training sessions, workshops, and providing access to resources such as documentation and best practices.

Customer Education: Educating customers on how to use Google Fi services effectively, including providing guidance on features, settings, and best practices. Offering tips and recommendations to optimize the user experience and maximize the value of the service.

Strength:

● Positive in Attitude and Optimistic in nature.

● Organizing & Team Management Good in Communication, Strong Confidence & Determination.

● Zeal to learn and explore. Adaptable to the changing environment. Interests and Hobbies:

● Listening to music.

● Browsing Internet & Social Networking.

● Playing Snooker.

Personal Details:

Date of Birth : 03-01-1996

Gender : Male

Marital Status : Unmarried

Father’s Name : Mohammed Siraj uddin

Permanent Address : H.No.9-2-481/A, Pension Pura,

Langer house, Hyderabad, Telangana 500008.

Declaration:

I hereby declare that the above-written particulars are of my knowledge and belief. Yours Sincerely,

(MOHAMMED HABEEB UDDIN )

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