Customer Service Representative

PETER B. BELLONO

*** ******* **

Jeannette, PA **644

724-***-**** (primary)

OBJECTIVE

To find employment.

EXPERIENCE

Customer Service associate, Cvs Health

**/**** - **/****

Pittsburgh, PA

Assist member with their prescription needs.

ACCOUNT EXECUTIVE, OGDEN DIRECTORIES

OF PENNSYLVANIA

01/2005 - 08/2005

ALTOONA, PA

* Helped businesses create advertising goals for new Yellow Pages Directory

* Effectively showed prospective clients how advertising could help increase their business.

* Responsible for creating new business leads and setting up appointments with potential clients.

* Created proposals and completed contracts.

CUSTOMER SERVICE REPRESENTATIVE,

ECHOSTAR LLC

08/2001 - 01/2005

MCKEESPORT, PA

* Successfully encourage customers to upgrade programming.

* Analyze customer programming plans to find the best option to meet customer requirement.

* Solve customer technical issues.

* Handle a large volume of incoming calls while meeting or exceeding company goals.

* Provide guidance and assistance to other customer care representatives.

* Analyze customer billing issues to determine the best solution to meet customer needs. CUSTOMER SERVICE REPRESENTATIVE, AT&T

WIRELESS

03/1999 - 11/2000

PITTSBURGH, PA

* Successfully encouraged customers to upgrade wireless telephone plans and telephone equipment.

* Solved customer technical issues.

* Analyzed customer calling plans to find the best option to meet customer requirement.

* Handled a large volume of incoming calls while meeting or exceeding company goals.

* Provided guidance and assistance to new hires and junior customer care representatives.

* Analyzed customer billing issues to determine the best solution to meet customer needs. MACHINIST, BEARING SERVICE COMPANY

03/1997 - 03/1999

PITTSBURGH, PA

* Consistently completed jobs assigned ahead of schedule.

* Increased the output by 10 .

* Accomplished new tasks with positive company results. ASSISTANT FOREMAN, CLOVERLEAF GOLF

CLUB

06/1981 - 03/1997

DELMONT, PA

* Operated and maintained golf course equipment and grounds.

* Dealt with customer situations and enforced golf course rules and etiquette.

* Trained new employees on the correct and safe usage of all machinery. EDUCATION

PENN TRAFFORD HIGH SCHOOL

08/1977 - 06/1981

HARRISON CITY, PA

High school graduate or equivalency certificate (GED) Major: BUSINESS

Minor: MUSIC

Contact this candidate