Customer Service Care

Frederick Arnold Atchley

**** ********** **.

Broad Run, VA 20137

Cell 540-***-****

Email: ******************@*****.***

EDUCATION:

B.S. Degree, History and Religion, May, 1993, Union University, Jackson, Tennessee

OTHER EDUCATION:

Completed college level classes in the following topics:

Microsoft Word - Spring 2002

Microsoft Excel I - Fall 2001

Microsoft Excel II - Spring 2002

Basic Mathematics - Summer 2004

Introduction to Writing - Summer 2004

History of the Civil War - Summer 2004

PROFESSIONAL EXPERIENCE: 20 years in customer service including call centers and retail services

NOVEC, Manassas, VA: 2011-2024

Customer Care Representative: Providing incoming customer service call in such areas starting and stopping electric service; answering billing questions and aiding company electric field staff.

7-Eleven, Inc., Warrenton, VA: 2009-2016

Sales Associate - Providing customer service which includes ordering and inventory management; operating cash register and assisting customers with purchases; restocking shelves; taking and preparing customer food orders; and maintaining general store appearance.

UnitedHealth Group, Inc., Roanoke, VA: 2005-2007

Customer Care Associate - Providing customers with information concerning the company’s Medicare Part D prescription drug plans in conjunction with the Medicare Prescription Drug, Improvement, and Modernization Act and the Centers for Medicare and Medicaid Services. Duties included comparing and contrasting plans for customers (senior citizens and the disabled); selling and enrolling customers in plans; and answering questions about insurance claims and premium payments.

Time-Life, Richmond, VA: 1996-2004

Customer Service Specialist - Handling incoming customer service related calls, including billing questions; canceling existing orders and subscriptions; placing new orders and subscriptions; delivering sales presentations; and providing product information.

Union University College Library, Jackson, TN: 1992-1993

Library Assistant - Checking in and out library materials, assessing and collecting fines from students, sorting and shelving books, filing newspapers and magazines in addition to filing vertical file and microfiche transparencies.

Henrico County Public Libraries, Richmond VA: 1990-1991

Library Aide - Checking out library materials to the patrons, discharging (checking in) library materials, collecting fines, reshelving videos, and returning other branch materials to the respective locations.

Henrico County Public Libraries, Richmond VA: 1985-1989

Library Page - Sorting and reshelving books and audio materials, filing magazines and newspapers. In addition, was on call to retrieve periodical materials for the librarians and patrons.

EXPERIENCE HIGHLIGHTS AND AWARDS:

•Former licensed health insurance agent for the Commonwealth of Virginia and other states and US territories.

•Served as a mentor for new employees at Time-Life.

•Sales and Attendance Awards at Time-Life.

•Well-trained in the use of dedicated databases and accounting systems, such as Time-Life’s Ecometry accounting and tracking software; UnitedHealth Group, Inc.’s GPS database system; and the U.S. Department of Health & Human Services’ Medicare Coverage Database.

•Served as a Senior Resident Assistant, Men’s Housing while attending Union University, Jackson, TN. Duties included general office work, making change for dormitory residents, filing repair requests, checking in and out equipment to residents, making room inspections in addition to supervising residents of the dormitory.

HOBBIES:

•Working with technology - Maintain a home wireless network system which includes installing troubleshooting and upgrading of all associated hardward and software: Macintosh computers, a Dell PC computer, base station, and printer/scanner/fax/copier.

•Reading books - Favorite topics include history and technology.

-Additional information will be provided upon request-

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