Customer Service Front Desk

Jade Reed

240-***-**** ****.*********@*****.*** Greenbelt, MD

EDUCATION

Bowie State University Bowie, MD

Bachelors of Science in Elementary Education August 2013 - May 2018 EXPERIENCE

Private Bartender MD, DC

Private Bartending Events January 2022 - July 2024 Managed private bartending events, ensuring personalized service and satisfaction. Created custom drink menus and served a variety of cocktails. Maintained a professional and engaging demeanor at all events. Bartender NorthEast, DC

The GoldRoom June 2021 - January 2022

Crafted and served a wide variety of cocktails to diverse clientele. Ensured customer satisfaction by providing attentive and friendly service. Maintained bar inventory and managed stick levels. Organized and executed special events and promotions. Front Desk Sales Associate Laurel, MD

Massage Envy November 2020 - June 2021

Acted as the primary point of contact for guests, ensuring exceptional customer service. Professionally managed phone communications and appointment scheduling. Maintained a clean and welcoming environment for all guests.

Server/Bartender Laurel, MD

Hooters September 2018 - October 2019

Provided fast, friendly, professional service to all bar patrons and beverage servers. Maintained a clean working environment and service area by quickly removing debris. Fostered positive working relationships with fellow staff and management. Front Desk Concierge Falls Church, VA

NVT Staffing October 2017 - June 2022

Acted as the primary point of contact for residents, delivering exceptional customer service. Managed multi-line phone systems and handled important email correspondence professionally. Oversaw package reception and delivery to guests, ensuring a clean and welcoming environment for all residents.

SKILLS

Bartending: Knowledgeable of 150+ drinks including shooters, highball drinks, specialty drinks, sour drinks, etc.

Customer Service: Exceptional ability to engage with customers and provide a positive experience. Multitasking: Able to manage multiple tasks in a fast-paced environment while maintaining a clean workspace.

Computer Skills: Proficient in MS Word, Access, Excel, PowerPoint, and Adobe Photoshop. Experience with various POS systems.

ADDITIONAL INFORMATION

Available for immediate start.

Willing to work flexible hours including weekends and holidays Excellent reference available upon request

Contact this candidate