Customer Service Store Manager
Resume:
JOSEPH DELMONTE
**** ****** ***** ****. ******* Beach, FL 33472
*******@*********.***
OBJECTIVE
To obtain a position within an organization, where I can utilize my knowledge, experience and skills to create, develop, and execute a self-sufficient team.
EXPERIENCE
Big Lots
Store Manager- August 2017 to present
Maintain Proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
Manage all controllable costs with a view to maintaining profitability.
Hire, train, develop and supervise staff.
Ensure Assistant Managers and store team members fulfil their individual responsibilities.
Provide staff with feedback, coaching and performance evaluations.
Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, store layout, and selling procedures.
Controlled inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales.
Manage loss prevention through security requirements and monitoring strategies.
Address customer concerns in a way that profits the store and pleases the customer.
Prepare detailed reports on buying trends, customer requests, and sales and profits along with many other metrics.
Ensure compliance with health and safety legislation.
ToysRus /BabiesRus
Multi-Unit Store Manager- September 2010 to June 2017
Ensured strategic goals and sales targets of the store were met by maximizing sales and gross profits, reviewed sales performance, controlled expenses, and managed inventory.
Controlled inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales.
Managed all controllable costs with a view to maintaining profitability.
Provided direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives.
Maintained strong working relationships with vendors.
Handled customer complaints and inquiries. Provided exceptional customer service to grow repeat business.
Winn Dixie Supermarket
Store Director- December 2008 to August 2010
Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives.
Managed sales volume and expense budget including review of all associated reporting and record-keeping.
Facilitated onboarding and training for new associates, provided ongoing coaching in the moment, and implemented structured learning and development activities for all team members.
Payroll budget management, workforce management and scheduling.
Facilitated effective communication and partnerships between and among store team, regional management team and other partners within the company.
Super Target
Senior Executive Team Leader -March 2001-December 2008
Managed overall store operations.
Ensured timely and accurate management of all store operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in-store customer service.
Reviewed financial and operational reports and took necessary actions based on report results.
Defined the service standards and the operational mission of the company, communicated it to the employees and monitored activities to meet company goals.
Coached managers on employee relation issues such as new hires, transfers, promotions.
Directly supervised and managed department managers and sales team.
Maximize all sales opportunities by ensuring high levels of customer service by ensuring proper scheduling of the workforce while meeting budgetary guidelines.
EDUCATION
ROCHVILLE UNIVERSITY ONLINE
Bachelor of Arts Business Administration GPA 3.19
SKILLS
Drive Change
Team Building
Strong Business Acumen
Drive for results
Problem solver
Operational Improvements
Talent Enhancement
Detail Oriented
AWARDS AND ACKNOWLEDGEMENTS
District Resource Team Captain
District Technical Trainer
District assessment Team
Business College Trainer
Store inventory Captain
New Store Support Help
Leadership Academy Graduate
Contact this candidate