Customer Service Representative
Resume:
Wyneke Lee
Ruther Glen, VA *****
***********@*****.***
Energetic Customer Service Representative with 7 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
Home Health Aide
BAYADA Home Health Care-Salisbury, NC
April 2023 to January 2024
• Taking care of Clients
• Cleaning
• Helping clients with day to day task
• HHA certification
• CPR certification
• First Aid certification
• Passionate worker and learner
Sweeper
KSB-Salisbury, NC
November 2022 to January 2023
• Sweeping
• Cleaning
• Re Cycling
Customer Service Representative
Accenture-Illinois
August 2022 to September 2022
• Interacted with customers through live chat
• Booked appointments
• Managed customer accounts
• Kept records of customer complaints
• Assisted customers with questions
• Assisted customers with a warm and professional attitude
• Call center
Patient Access Representative
Frye Regional Medical Center-Hickory, NC
May 2022 to May 2022
• Insurance
• Medical insurance
• Filing
• Checking Patients In
• Greeting Patients
• Schedule appointments
Customer Service Representative
Concentrix-Hickory, NC
January 2021 to March 2022
• Phone Etiquette
• Computer skills Microsoft
• Medicare insurance
• HIPAA
• Typing
• multitasking
• Outbound calls
• Multiple Calls
• Call Center
• Inbound Calls
Preschool Teacher
J Bear Child Care Development Center-Mooresville, NC August 2019 to June 2020
Teaching toddlers
Making New parents feel comfortable with child left alone with me Cleaning Duties
Potty Training
Education
High school diploma
Zebulon B Vance High School - Charlotte, NC
October 2012 to June 2015
Skills
• Conflict management
• Sales
• Microsoft Powerpoint
• Discharge planning
• Clerical experience
• Writing skills
• Organizational skills
• Communication skills
• Computer operation
• Insurance verification
• JavaScript
• Phone etiquette
• Call center
• Microsoft Word
• Computer literacy
• Microsoft Access
• Time management
• Work from Home
• Marketing
• Google Docs
• Computer skills
• Microsoft Excel
• Medical terminology
• Microsoft Outlook
• Telemarketing
• Typing
• Microsoft Office
• Math
• Medicare
• Maintenance
• English
• Documentation review
• Home health (1 year)
• Customer service
• Google Docs
• Windows
• HIPAA
• iOS
• Microsoft Access
• SharePoint
• Proofreading
• Mac OS
• QuickBooks
• Typing
• Outbound sales
• Conflict management
• Hospitality
• Hospital experience
• Personal assistant experience
• CRM software
• Inside sales
• Telecommunication
• Medical terminology
• Cash management
• Cash handling
• Technical support
• Social media management
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Time management
• Communication skills
• Microsoft Office
• Organizational skills
• Data entry
• Outbound calling
• Cold calling
• Call center
• Sales
• Microsoft Outlook
• Computer skills
• English
• Qualitative research interviewing
• Data collection
• Project management
• Smartsheet
• Medicare
• Research
• Nursing
• Relationship management
• Childcare
• Restaurant experience
• Cash register
• Interviewing
• Documentation review
• Teaching
• VPN
• Editing
• Customer retention
• Math
• Writing skills
• Customer acquisition
• Warm calling
• B2B sales
• Phone etiquette
• E-commerce
• Training & development
• Search engines
• Problem management
• Basic math
• Benefits administration
• Human resources
• Customer support
• Medical scheduling
• Tax experience
• Administrative experience
• Computer literacy
• Slack
• AI
• Medical billing
• Live chat
Languages
• English - Fluent
Certifications and Licenses
First Aid Certification
CPR Certification
Certified Home Health Aide
April 2023 to Present
Assessments
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Basic computer skills — Completed
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Medical receptionist skills — Completed
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Scheduling — Completed
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Completed
October 2022
Influencing and negotiating with customers
Full results: Completed
Administrative support professional fit — Completed November 2022
Measures the traits that are important for successful administrative support professionals Full results: Completed
Building relationships for childcare providers — Completed March 2022
Building positive and productive relationships with families of children ages 0–3 Full results: Completed
Administrative assistant/receptionist — Completed
January 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Data entry: Attention to detail — Proficient
March 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Front desk agent (hotel) — Proficient
April 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Protecting patient privacy — Proficient
April 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Verbal communication — Completed
April 2024
Speaking clearly, correctly, and concisely
Full results: Completed
Medical billing — Proficient
April 2024
Understanding the procedures and forms used for medical billing Full results: Proficient
Typing — Completed
February 2024
Transcribing text
Full results: Completed
Working with MS Word documents — Completed
February 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Bookkeeping — Completed
February 2022
Calculating and determining the accuracy of financial data Full results: Completed
Early childhood development — Proficient
November 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Communication skills — Completed
April 2024
Communicating clearly and concisely, and understanding others Full results: Completed
Spreadsheets with Microsoft Excel — Proficient
March 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Clinical judgment — Completed
April 2024
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed
Proofreading — Completed
March 2024
Finding and correcting errors in written texts
Full results: Completed
Home health aide skills — Proficient
April 2024
Providing care to patients in a home setting
Full results: Proficient
Time management skills — Completed
April 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Completed
Home health aide skills — Completed
November 2022
Providing care to patients in a home setting
Full results: Completed
Customer focus & orientation — Completed
January 2022
Responding to customer situations with sensitivity Full results: Completed
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
June 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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