Customer Service High School
Resume:
GLORIA MOSS
CUSTOMER SUPPORT
*************@*****.***
YEARS OF WORK EXPERIENCE
42
EDUCATION
South Senior High School, High School Diploma, June, 1964
AREAS OF EXPERTISE
Customer Service Data Entry
Retail Payment Processing Freight Forwarding / Shipments
Gloria’s experience as a Cashier and Export Coordinator showcases my skills in customer service, logistics coordination, and compliance management. With a strong educational background and diverse skill set, I am well-equipped for
roles requiring attention to detail, organizational skills, and a customer-centric approach.
REPRESENTATIVE PROJECTS
–Cashier, Wal-Mart, Akron, OH (July 2021 - Present): In addition to providing excellent customer service and cultivating positive relationships with coworkers, I operate the cash register, processing payments and transactions, as well as keeping the checkout area clean and organized. I handle customer inquiries, complaints, and transactions with professionalism, and train and mentor new team members in cash handling procedures.
–Export Coordinator (Retired), RHF International Corp, RJF International, Akron OH (June 1982– September 2010): In this role, I planned shipping routes according to the laws and regulations of the destination country; scheduled shipments via air, sea, or land freight; drafted invoices, purchase orders, shipping documents, packing lists, bills of lading, and customs declaration forms as needed; helped develop processes and procedures for tracking the status
of shipments across borders; kept in touch with customers about their orders during the whole import and export process; coordinated with suppliers, forwarders and agents to obtain up-to-date shipment information.
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