Customer service,Team management
Resume:
Riyaz Ahmad Lone
Food And Beverage Supervisor
****.********@*****.*** +910******* Tujar Sharief Sopore Srinagar March 5, 1992 Male India
To work in an organization where I can contribute for its growth and profitability and in turn to get an opportunity to build a promising and successful career in hospitality industr Education
Diploma in Hotel Management
Westin College of Hotel Management, Vijaywada
Graduation
Govt. Degree Collage Jammu and Kashmir, Srinagar
Employment
Sep 2023 - Jun 2024 Food and Beverage supervisor
Redisson Blu Srinagar, Srinagar
Oversee the service of all food & beverages within the hotel in absence of the F&B Manager
Work Duty Manager shifts as and when required
Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time Be passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all times Complete minor food preparation tasks as necessary to assist with food service
Be in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints
Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary Managing the restaurant and bar booking sheets
Liaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food service Feb 2023 - Aug 2023 Food And Beverage Supervisor
Ramada by wyndham Gandhidham Gujarat, Gujarat
Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations.
Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene. Monitor inventory levels and order supplies as needed to ensure adequate stock levels.
Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
Mar 2019 - May 2020 Food and Beverage Captain
Souq Waqif Botique Qatar, Doha
and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.
Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Nov 2016 - Feb 2019 Waiter
Banana Island Resort by Anantara qatar, Doha
and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.
Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Jul 2015 - Sep 2016 Waiter
City stay Hotel, Dubai
*Take and serve orders
*Ensures guest needs are met
*Clean off tables
*Greeting the guests
*Maintain cleanliness in the restaurant
*Present menus to customers
*Taking guest orders
*Issue bills and accept payment
*Menu knowledge and recommendations
Feb 2014 - Jun 2015 Waiter
Al Bustan Hotel, Dubai
*Providing excellent wait service to ensure satisfaction
*Taking customer orders and delivering food and beverages
*Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Skills Communication
Leadership Qualities
Organization skills
Team work
Languages English
Kashmiri
Hindi
Hobbies Traveling Watching documentaries
Achievements * Nominated employe of the month at City Saty Hotel
*Nominated employee of the year at Banana Island Resort Doha
Contact this candidate