Front Office Operations

. I am a hardworking and highly self-motivated individual with an aptitude for quick learning.

I am also a self-starter with great initiative in my assignments and can meet deadlines quickly. My career objective is: To obtain a healthcare position where I can use my excellent communication and problem-solving skills to provide high-quality service to patients. Also, I want to learn new concepts and ideas that will fit me best in the busy corporate world and contribute towards the development of your organization and community.

CORE SKILLS

Client relationships

Administration

Proactive and task-oriented

Can handle stress comfortably and focus on the tasks assigned

Good interpersonal skills that make me able to deal with internal and external customers at all levels

Ability to work in a team and independently to produce and deliver required work and satisfaction to clients

Patient, confident, honest, kind, devoted, and open-minded PROFESSIONAL EXPERIENCE

1. At MOMANYI GICHUKI & CO. ADVOCATES

January 2019-2020 November

Job Title: Administrative/ Office Assistant, Court clerk DUTIES

Answer and direct phone calls.

Organize and schedule appointments.

Plan meetings and take detailed minutes.

Develop and maintain a filing system.

Write and distribute email, correspondence memos, letters and forms.

Answering questions about a company’s services.

CATHERINE KWAMBOKA NYAMBANE

FRONT OFFICE OPERATIONS & ADMINISTARTION

+254********* # https://twitter.com/@cate_sharlyn?s=01 # ********************@*****.***

2. At GEOPLAN PRINTERS

November 2020-to May 2021

Job Title: Front Office Operator/ Secretary

DUTIES

Meet and greet clients and assist with service selection.

Respond to customer inquiries via phone and email promptly and professionally.

Provide accurate and up-to-date information to clients regarding services.

Investigate and resolve client complaints, ensuring client satisfaction.

Work closely with other departments to ensure client needs are met.

Maintain accurate records of client interactions and transactions.

Continuously improve knowledge of services and policies to provide better service to customers. EDUCATION PROFILE

Institution: RAFA INTITUTE OF CAREGIVING & DISABILITY Period: 2023

Course: CERTIFICATE IN CAREGIVING & DISABILITY

Institution: NAIROBI AVIATION COLLEGE

Period: 2014-2016

Course: Diploma in FRONT OFFICE OPERATIONS & ADMINISTRATION

Institution: ACHIEVERS SCHOOL OF PROFESSIONAL

Period: 2014

Course: CERTIFICATE IN COMPUTER PACKAGES

Institution: EASTMORE GIRLS HIGH SCHOOL

Period: 2009-2013

Certificate: Kenya Certificate of Secondary Education

Institution: MAMA NGINA ACADEMY

Period: 1999-2006

Certificate: Kenya Certificate of Primary Education CERTIFICATIONS

Certificate in Caregiving & Disability 2024

REFERENCES

1. MR. FRANCIS O. MAKORI 2. MR. COLLINS AGOLA 3. MR. KEVIN ONGERI ADVOCATE PHYSICAL PLANNER CDF ACCOUNTANT

P.O BOX 132**-***** P.O BOX 418-20100 P.O BOX 30-20100 072******* 072******* 071*******

NAKURU. NAKURU. NAKURU.

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