Customer Service Call Center
Resume:
Simone Chancellor
Hazel Park, MI *****
******.**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Leader/Supervisor
Concentrix - Farmington Hills, MI
October 2020 to Present
Current position handles inbound calls from customers concerning vehicle repairs. I assist with cancellation processing, claim submission and denials, reimbursement request as well as coverage verification. We navigate multiple systems at once, communicate with customers by email and reach out when processings are completed. As a Team Lead I am responsible for up to 25 advisors at a time. Ensuring that KPI’s are met, customer surveys are satisfactory, track and monitor attendance. I also complete their payroll, coach calls and assist in all matters related to the progression of our line of business.
Customer Service Representative
Concentrix - Farmington, MI
February 2018 to October 2020
Concentrix is a high volume inbound call center. The department I work in, handles calls for Consumers Energy. We review customers bills, advs of disconnection orders, demolition and new construction orders. We also navigate many systems at once, while speaking with customers. Payments and scheduled payments as well.
CSR
Dialog Direct - Rochester, MI
August 2014 to October 2015
Responsibilities
-Take in-bound calls
-Assist customers on claims and health coverage questions.
-Take computerized notes on each call, during call.
-Become familiarized with systems and telephones.
Accomplishments
Obtained many certificates and rewards for customer service and perfect call etiquette. Career Advisor
Noble Voice - Detroit, MI
June 2014 to August 2014
Responsibilities
Answer phones
Type in customer responses
Help applicants enroll in college
Set up matching job profiles
Housekeeper
Rodeway Inn - Auburn Hills, MI
July 2013 to January 2014
Responsibilities
Clean rooms
Maintain customer satisfaction for those who lived on the premises. Cashier
Save A lot - Detroit, MI
January 2013 to August 2013
Assistant Manager
Family Dollar - Detroit, MI
January 2007 to 2010
Responsibilities
Open/Close store
Handle large sums of money
Safe control
Bank Deposits/Drop offs
Oversee 3-4 employees at a time
Education
Diploma
David Mackenzie High School - Detroit, MI
2001 to 2005
Skills
• Customer Service
• Call Center
• CSR
• Customer Support
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