Market Research, Customer Service, Mental Health, Analytics and Data
Resume:
Seeking:
I am seeking an opportunity where I can pursue a career in the field of Industrial & Organizational Psychology or a similar field. I am very interested in the business aspect of Psychology, the study of behaviors in the workplace, research/data, strategic planning, and organizational change management. I am very driven and looking for any opportunity to learn more!
Education:
Purdue University Global 2022-2024
●Industrial and Organizational Psychology, MS
Michigan State University 2011-2017
●Criminal Justice, BA
●Psychology BA
Eastern Michigan University 2010-2011
●Psychology, BA
Experience:
Market Research- Intern 2023-2024
Priscilla Kucer Consulting Services, LLC.
Conducted market research on small businesses in Austin, TX
Learned about management consulting, business coaching, market research, AI tools, developing surveys, excel spreadsheets, making action and exit plans, and strategic planning
Crisis Counselor November 2022-July 2023
Protocall Services, Inc.
●Use techniques to gain rapport, de-escalate, stabilize, check for safety, use interventions, and safety plan to people who are in crisis
●Provide resources and services to those that are in need
●Work seamlessly between crisis lines, EAP lines, school accounts, and counseling accounts
●Consult with supervisor or a person in charge when appropriate
Partial Hospitalization Group Therapist January 2022-November 2022
New Oakland Family Services-Michelle Clark
●My role is to help adults and teens with psychoeducation and therapy who are going through a crisis. Clients are provided tools to help them manage their mental health through self-care and coping mechanisms. Clients are able to have a safe place to share any traumas with myself and work through these according to their treatment plan. I am responsible for documenting the client at the end of each day.
Social Service Worker-Foster Care Case Manager 2021-2022
Family & Community Services-Ashlyn Luce
●My job is wrapped around the welfare of children and reunifying the birth parents with their children. This is done through testifying at court hearings, writing court reports, making parent agency treatment plans, drug screening, supervising parenting times, writing updated service plans and case plans, performing home visits with the foster parents, home assessments with birth parents, holding family team meetings, services children and birth parents (psychological evaluations, substance abuse assessments, substance abuse classes, domestic violence classes, medical and dental needs, parenting education, supportive visitation, therapy), etc. There are many different roles to this job and I have learned so much since being here but looking to expand.
Bartender, Server 2018-Present
Piazzano’s Restaurant- Jim Farhat
●Serving guests food and drinks
●Pouring beers and making mixed drinks
●Greeting guests that come in and giving them a great experience
●Gaining relationships guests
●Working as a team, always
●Stocking and cleaning
●Counting the till at the beginning and end of my shift
●Arriving and ending with a great attitude
Manager in Training 2018-2018
Blarney Castle Oil- Lori Verwey
●Traveled to 7 different stores and learned the different ways each store operates
●Responsible for counting the safes and updating each previous days sales and any loses, reported to corporate anything suspicious, input coupons into the computer system, checked in new stock, put away all stock, ordered inventory, made sure the place was clean and accident free, checked out any expired inventory, counted cigarettes and lottery to make sure there was no theft from staff or others, etc.
●Greeting customers
●Responsible for making sure others are staying on task
●Learning what it is like to have my own store once one was available
Manager, Bartender, Server 2012-2018
XIAO Modern Asian Bistro- Michelle Cheng
●Give guests a positive experience in order to return
●Greeting, taking orders, running food, making drinks
●Check employees cash out at the end of the day
●Responsible for batching paperwork at the close of a shift
●Answer any confusion from other servers
●Making sure everyone is using their time effectively, otherwise assign duties
Managerial Duties, Lead Server 2011-2014
Tony’s Restaurant- Tony Lagalo
●Provide outstanding customer service
●Building relationships with guests
●Assigned the server’s table sections
●Counted the drawer at the end of the shift
●Helped make the employee schedule
Hard-lines Sales Floor 2007-2010
ShopKo- Frank Schinderle
●Respond to carry-outs
●Answer questions from customers over the phone and face-to-face
●Pricing items and displaying them throughout the store
●Respond to help with the cash register when needed
●Maintained our lawn in garden
●Keeping the store tidy
Skills:
●Managing staff, assigning daily responsibilities
●Experienced in customer service that developed excellent people skills
●Lead a team effectively and work well with others
●Multi-task in a fast-paced environment
●Well-versed in Microsoft Office, many POS systems, and inputting data into different computer systems
●Ability to work under pressure
●Aware of how to prioritize tasks
●Reliable and will not let others down
●Child welfare advocate
●Testifying in court
●Writing tedious reports and service plans
●Resolving conflicts
●Dealing with parental substance abuse, neglect, domestic violence, etc.
●Working with various types of people
Go-getter and hard worker
References:
Denise McCurry
Senior Partial Hospitalization Therapist at NOFC
Okemos, MI
Jim & Nici Farhat
Owner of Piazzanos
Lansing, MI
Solenne Donnelly
Senior Partial Hospitalization Therapist at NOFC
Okemos, MI
Contact this candidate