Customer Service Information Systems
Resume:
Bachelor Of Science:
Computer Science And
Information Systems
Hodges University
Naples, FL
*******@*****.***
Gainesville, FL 32608
WWW: Bold Profile
Skills
• Scheduling
• Meticulous and Organized
• Positive and Professional
• Database Administration
• Multi-Line Telephone Systems
• Organization Skills
• Tech-Savvy
Verbal and Written
Communication
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Professional and Polished
Presentation
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• PC Proficient
• Greeting and Seating Clients
• Professional Demeanor
• Recordkeeping and Bookkeeping
• Service-Oriented Mindset
• Spreadsheet Tracking
Education And Training
• 2008 - Dean's List
• Bright Futures Recipient
• 4.0 GPA
Websites, Portfolios,
Profiles
www.linkedin.com/in/jodie-
marie-serrano-b76784169
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Gainesville GMC - Receptionist Administrator
Gain, FL
07/2021 - Current
Naples Dance Supply - Store Manager Of Operations
Naples, FL
10/2009 - 04/2015
SunTrust - Bank Officer
Bonita Springs, FL
04/2007 - 12/2008
Jodie Serrano
Experience
• Greeted visitors and provided them with assistance.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat and orderly workstation at all times.
• Answered and directed incoming calls using multi-line telephone system.
• Investigated and analyzed client complaints to identify and resolve issues. Assisted customers with inquiries regarding products or services offered by the company.
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Oversaw inventory management through cycle counts, audits and shrinkage control.
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• Resolved customer complaints promptly and professionally. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
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• Maintained records of daily transactions using point-of-sale systems. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
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• Organized promotional events such as special sales or discounts.
• Ensured that store was clean and organized at all times. Recommended new financial and accounting software packages. replacing various non-integrated offerings.
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• Responded to customer inquiries and resolved account issues.
• Assisted customers with opening new bank accounts.
• Identified opportunities to improve customer service quality.
• Provided support for loan applications and processed mortgage paperwork.
• Opened new checking, savings and lines of credit for customer accounts.
• Processed deposits, withdrawals, transfers, payments, checks.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked with cross-functional teams to achieve goals. Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Schedule Interview Resume Received LinkedIn
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