Customer Service Quality Control

Julien Eley

*** **** ***** ** *** #E . Newport News, 23607

***********@*****.*** Home phone: 757-***-****

OBJECTIVE

Driven and self-motivated Navigating Wealth Building participant, seeking to utilize my expertise in quality control, Microsoft Office, preforming basic office tasks, data entry, and answering phones in an administrative capacity.

CORE SKILLS

Ability to multitask and prioritize tasks.

Organizational skills

Project management

Customer service management

Adaptability

Responsibility

Providing customer service and analyze problems effectively.

Work with sensitive and confidential customer information.

Technical Skills

Installing new hardware such as computers, servers and other peripherals.

Installing and updating software such as MS office, anti-virus, and operating systems.

Costumer service tech.

Basic knowledge of mobile device tech.

Microsoft application proficiency.

Proficient typing and transcription.

Creative and resourcefulness.

Understanding issues and structural problems within data.

Ability to effectively manage and use information.

Work Experince

Peninsula Regional Education Program

Collaborate with partners agencies to connects support to students.

Support student transitioning from different programs.

Maintaining and troubleshooting their IT systems.

Grading CASA’S testing

Responsible for scheduling.

Monitors CDL program (achievable dream academy)

Provides technical support to PREP’s the business partners

Recruiter for Job Fair (Newport News, Virginia)

C&F Enterprises

Quality Control

Logistics technician

Sealing shipping containers and labeling them appropriately

Cleaning shipping containers and other shipping supplies

Receiving incoming goods.

Solving customers issues.

Assisting with supply procurement

Neal’s Contracting Agency

Repair cabinet, doors, frameworks, floors and other wooden fixtures used in buildings.

Inspect ceilings, floor tiles, wall coverings, siding, glass, or woodwork, to detect broke or damaged structures

Shape or cut materials to specific measurements, hand tools, machine, and power saws.

Install foundation, walls, floors, ceilings and roofs using materials such as: wood, steels, meatless, concrete, plastics, and components of multiple materials.

Maintenance Assistant

Inspect for and repair damage to building surfaces.

Check safety systems.

Understanding technical manuals and blueprints.

Sourcing specialized tools or replacement parts.

Flexibility to a changing work environment and build effective relationships with staff.

Complete minor repair work.

Taking inventory of maintenance supplies and notifying the supervisor of low or depleted supplies.

Volunteer

Pack and sort non perishable foods.

Sanitation & cleanliness.

Repack bulk food.

EDUCATION

NorthStar Digital Literacy (2022)

OSHA-10 Certification (2022)

Workplace Excellence Certification (2022)

Heritage High School.

Graduation Date: June 2009.

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