Regional Manager, Owner, Managing Partner
Resume:
Elicia Gibson
***********@*****.***
Operational expert and strategist with a record of achievement and demonstrated success driving multi-million dollar growth in highly competitive markets. My experience includes national dental network development, contracting providers, fee negotiations, educating, identifying product nuances, managing P&L's, reaching goals and quotas while managing exceptional collections, service and loyal relationships. Professional Experience
Dental Allies, Inc. Founder and Senior
Managing Partner • Tampa, FL April, 2018 to
March 2020
Founder and Managing Partner of Dental Allies, Inc. Using highly regarded industry experts, Dental Allies provides clients with practice transition consulting, practice success solutions and effective practice marketing. Our exclusive Practice CloudSM elevates practices to the cloud with an amazing compliance tool and HIPAA compliant email, voice and file management solutions.
UnitedHealth Group - Senior Collections
Manager Overland Park, KS May 2019 -
October 2019 - Supervisor: Sue Bucklin
Responsible for Revenue Cycle Collections. Subject matter expert (SME) for collections team as well as being responsible for the accurate and timely follow-up of accounts receivable including researching, analyzing and resolving payer claims.
Prosthetic Partner, LLC President
/ Consultant • Seminole, FL April
2008 - April 2018
Consultant working for dental laboratories to generate new accounts and clients utilizing both inside and outside selling techniques with a focus on Dental Service Organizations (DSO's).
• Acquire and grow DSO accounts by securing formulary approval from the Executive Teams
• Salesforce utilization for
CRM
• Consistently achieve and exceed aggressive sales quotas
• Extensively travel throughout the US to build and maintain customer relationships
• Present at national
tradeshows
• Work closely with Corporate
Executives/Owners
DDS Lab, Inc. Regional Sales Manager •
Tampa, FL April 2005 – December 2008 (3
years 8 months)
• As a startup, grew annual sales from zero to $4.6 million in three years
• Cold calling to acquire new customers in the Private Practice sector of the dental industry
• Executed effective call
plan
• Discovered and developed the Dental Services Organization
(DSO) niche
• Consulted with DSOs' Executive Teams making DDS Lab, Inc. a preferred lab
• Secured major accounts with three of the largest DSO’s in the country
• Consistently awarded Top
Salesperson
• Consistently achieved and exceeded aggressive sales quotas
• Salesforce utilization for
CRM
• Extensively traveled throughout the US to build and maintain customer relationships
• Planned and presented at all national
tradeshows
• Gained and managed VA Dental government contracts through RFP Process
• Collaborated with marketing on the development of marketing materials
• Managed 10+ internal customer service
representatives
Coast Dental Dental Assistant, Office Manager, Patient Relations Manager, District Manager, Affiliate Transition Manager, Operations Specialist • Tampa, FL July 2000 – April 2005 (4 years 9 months)
• Dental Assistant & Office Manager –
Florida
• Patient Relations Manager –
Florida
• Operations Specialist –
Virginia
• Affiliate Transition Manager –
Tennessee
• District Manager – Florida District Manager - 7 Virginia locations 2004
• Operations Specialist - 11 Florida locations
2012
o Liaison between the offices and corporate o Audited/analyzed/met revenue targets, operational processes and expense controls o Managed P&L statements o Created and managed annual budgets o Developed, trained and directed 100+personnel Affiliate
• Transition Manager – Nashville, TN 12/04 to
4/05
o Worked closely with new owner on systems, policies and procedures already in place o Liaison between the offices, new owner and Coast Dental Corporate o Managed and maintained five existing dental locations throughout the transition
• Hired and trained Regional Manager for the new owner Patient Relations Manager - Tampa Corporate Office 11/02 to 01/05 o Managed patient concerns for 105 Coast Dental locations o Liaison between Patient and Office Manager/District Manager o Managed and resolved all BBB inquiries o Worked within the legal department alongside corporate counsel
• Office Manager - St. Petersburg, FL • 10/00 to
10/02
o Hired, trained and directed 5-10 office personnel o Managed productive doctor treatment schedules o
Motivated team to meet monthly goals o Monitored
supplies and equipment to stay within budgets o
Submitted coded treatment invoices to insurance
companies o Worked insurance A/R reports and collected on claims o Responded to Explanation of Benefit (EOB) requests
• Dental Assistant - St. Petersburg, FL • 07/00 to 10/00
o Worked chairside performing all dentist needs for treatment o Educated patients on treatment diagnosed by dentist o Consistently achieved treatment plan goals Castle Dental (Smile Brands,
Inc.) Dental Assistant • Saint
Petersburg, FL June 1999 – July
2000 (1 year 1 month)
• Obtained position by going door to door asking for on the job training
• Worked chairside performing all dentist needs for treatment • Educated patients on treatment diagnosed by dentist
Sentinal Real Estate Leasing Consultant, Assistant Manager, General Manager • Kansas, Georgia and Florida September 1993 – February 1999 (5 years 5 months)
• Managed A-List Properties from 270-514
units
• Maintained 98%+
Occupancy
• Created and managed annual
budgets
• Managed P& L
Statements
• Supervised 10+
employees
Educati
on
Pittsburg State University Major:
Psychology / Minor: Business
1990 – 1993
Activities and
Societies
Alpha Sigma Alpha Special Olympics
Volunteer
Independent
Coursework
Professional Development Course (Dale Carnegie Sales Training)
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