Customer Service Administrative Assistant
Resume:
Hunter Cupp
Available For Full-time Employment
Hinesville, GA 31313
********@*****.***
• 10 years in customer service and retail sales experience.
• 4 years of being the lead sales associate.
• 2 years in the manager's role.
• Very detail oriented and organized.
• Have won rewards from my previous companies in regards to my customer service commitment. Authorized to work in the US for any employer
Work Experience
Office Associate
Tire Rack-Midway, GA
May 2024 to Present
Welcome onsite visitors and announce to appropriate personnel; Scheduling inbound deliveries; Inventory management; Work with customers for daily order pick-ups; Organize and prepare invoices, maintaining accuracy and speed; Answer telephone, mail invoices, and other office duties, as assigned; Regularly work with remote team members and outside contacts via Microsoft Outlook Leasing Agent
Happy Acres, LLC-Hinesville, GA
February 2023 to December 2023
I was a leasing agent for Happy Acres, LLC. I assisted in booking short term and extended stay reservations throughout our park. I assisted customers with booking weekly AirBNB's, Extended stay RV sites, as well as Long Term Mobile homes with leases. I doubled as a receptionist as I was able to book in person or via phone call. I sent emails to tenants, wrote up leases, and sent out important safety emails such as weather updates etc. My main goal was to always provide top tier customer service. Administrative Assistant
Home Instead-Hinesville, GA
June 2022 to October 2022
I was the administrative assistant. I took calls from potential clients on inquiries regarding Home Care, as well as communicated with the employees in a professional manner. I was over coordinating the schedules, Client Care Services, and data entry. I was also in charge of making job postings on various job search-engines, viewing applications, scheduling interviews, conducting the interviewing process, and also hosting new hire orientation. I assigned training and learning to our employees to ensure they had the skill sets needed to properly care for our clients, all while delivering outstanding customer service. I am proficient in Microsoft Office and Excel, as well as handling sensitive information while staying within HIPAA Guidelines. I am also Infant/Child/Adult CPR and FIRST AID Certified.
• Proficient in Microsoft Office/Excel
• Maintained all files, schedules, etc.
• Composed correspondence
• Scheduled appointments
• Directed phone calls
• Managed incoming and outgoing mail
• Maintained databases
• Approved timesheets
• Provided friendly customer service
Family Caretaker
Independent-Waynesboro, GA
December 2019 to June 2022
During the times between December 2019 and June 2022 I acted as a family caregiver to my terminally ill Grandmother, who had cancer. I took the time off from my professional life to be by her side from the beginning til the end of her battle.
Lead Cashier/Sales Associate
Murphy USA-Hazlehurst, GA
May 2017 to December 2019
My daily tasks include greeting customers,
• Cleaning kiosk
• Keeping the store in good condition
• Pushing monthly items
• Inventory
• Stocking
• Upselling
• Unloading and putting away trucks
• As well as delivering great customer service to every customer. Cashier/Customer Service/Freight Manager
Tractor Supply Company-Baxley, GA
August 2016 to May 2017
• As a cashier my daily tasks include greeting customers, keeping store clean, pushing monthly items, inventory, stocking, upselling, as well as delivering great customer service.
• I was the Clothing department manager as well, I kept the clothing neat and organized, and helped customers find what they were looking for.
• I was also the Freight Team Leader, which meant I built and led a strong team of workers responsible for conducting the count of merchandise, as well as receiving and unloading the products that came in on the truck deliveries.
Education
Ged in Adult Education
Wiregrass Georgia Technical College - Douglas, GA
Some College in Welding and Joining Technology
Augusta Technical College - Waynesboro, GA
Skills
• Cashiering
• Upselling
• Cash Handling
• Organizational Skills
• Merchandising
• Food Preparation
• English
• Cleaning Experience
• Retail Sales
• Time Management
• Writing skills
• Communication skills
• Shift Management
• Interviewing
• Employee Orientation
• Human Resources
• Administrative Experience
• Microsoft Outlook
• Freight Experience
• Databases
• Restaurant experience
• Cake Decorating
• Recruiting
• HIPAA
• Meat Cutting
• Property Leasing
• Property Management
• Planograms
• Customer service
• Front desk
• Hospitality
• Interviewing
• Cash handling
• Shift management
• Cash register
• Recruiting
• Human resources
• Freight
• Proofreading
• Product management
• Conflict management
• Sales
• POS
• Upselling
• Merchandising
• Office management
• Retail sales
• Clerical experience
• HIPAA
• Calendar management
• Computer skills
• Phone etiquette
• Marketing
• Medical terminology
• QuickBooks
• Google Docs
• Communication skills
• Leadership
• Supervising experience
• Childcare
• Analysis skills
• Quality control
• Construction
• Call center
• Warm calling
• Outbound calling
• Word processing
• Medical office experience
• Data entry
• 10 key typing
• Multi-line phone systems
• Customer support
Certifications and Licenses
non-cdl class c
November 2021 to November 2030
certified in infant/child/adult cpr and first aid. cpr & first aid certification
June 2022 to June 2024
driver's license
Assessments
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Warehouse safety — Proficient
April 2024
Using safe practices in a warehouse setting
Full results: Proficient
Retail customer service — Proficient
February 2024
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
April 2024
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Marketing — Proficient
December 2022
Understanding a target audience and how to best communicate with them Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Typing — Proficient
April 2024
Transcribing text
Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Delivery driver — Proficient
February 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Social media — Proficient
December 2022
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Workplace safety — Proficient
April 2024
Using safe practices at work
Full results: Proficient
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