Administrative assistant

QAISAR RASHID

***** ****** ***** ***** *******, MD 20878 301-***-**** ************@*****.***

OBJECTIVE

To acquire a challenging position with an innovative organization that would benefit from my innovative and communication skills in addition allow me to fully utilize my mass media communication, organizational, and problem-solving skills.

EDUCATION

Minhaj University, M.Sc January 2015

Master of Social Science

Minhaj University, B.Sc January 2012

Bachelor of Social Science

WORK EXPERIENCES

LKG Investment Group Silver Spring, MD

Position: Administrative Manager Feb 2023- Present

• Checking accuracy of data submitted. Organizing and filing multi folders

• Answering phone calls, organize records, and manage other office-related tasks

• Maintaining the records in database

• Collaborate daily with the Operations Managers to oversee the administrative and operational needs of the center.

• Monitor part-time employee work schedules using center software.

• Develop and maintain administrative systems, policies, and procedures to improve operation and function for the center.

• Maintain and revise the center policy and procedures manual annually inclusive of simulation standards of best practices and current HU COVID-19 procedures.

• Collaborate with the Operations Managers on inventory and asset management system.

• Manage course evaluations in a timely manner (creating, disseminating, reporting, etc.).

• Maintain system for tracking maintenance and service agreements.

• Create and submit annual activities report for center re-accreditation.

• Manage website and social media platforms.

• Collect, organize, and store information using computers and filing systems.

• Familiarity with budget planning and enforcement, human resources, and customer service procedures.

• Oversee special projects and track progress towards center goals.

• Ensure a safe, secure, and well-maintained Center that meets environmental, health, and security standards.

• Manage all Center Workday transactions including personnel, payroll, requisition requests, business expense reimbursements, travel, contracts, etc.

• Track and provide report on schools/colleges project costs and utilization

• Monitor budget in collaboration with Center Director.

• Manage all Workday personnel transactions.

• Supervise and manage all part-time staff, work study students (hiring, orientation, evaluation, payroll, etc.), and consultants.

• Ensure the department is adhering to all labor laws for full-time, part-time employees inclusive of leave, breaks etc. and follows the HU Employee Handbook guidelines.

• Assess staff performance, provide coaching, guidance, and taking corrective action when necessary.

• Identify professional development and scholarship opportunities for full-time and part-time staff.

• Collaborate with Operations Managers to facilitate department orientation for new full-time staff.

• Collaborate with Training Team to facilitate orientation for new part-time employees and work study students.

• Collaborate with Operations Managers to facilitate annual team training for all full-time staff.

• Collaborate with Administrative Coordinators to facilitate annual training for department coordinators. Montgomery County Health and Human Services Germantown, MD Position: Vaccination Manager Nov 2021- Jan 2023

• Follow established protocols followed by DHHS staff at vaccination site

• Adhere to all requirements regarding protection of confidential information

• Perform a physical and computer inventory of all vaccines in stock

• Immediately processing and documenting vaccine inventory information.

• Ensure that acceptable temperature ranges have been maintained

• Provide registration and intake at vaccine sites and/or support the preregistration and follow up registration for vaccine appointments.

• Provide correspondence with priority groups related to scheduling appointments.

• Provide flow management and help with set-up and take-down of vaccine site.

• Staff will be provided safety equipment outlined by onsite testing protocols. Montgomery County Health and Human Services Germantown, MD Human Services Specialist III Nov 2020`- Sep 2021

• Assist customers to complete computerized and paper Income assistance benefits applications such as food stamps, cash assistance and Medicaid.

• Provide oral and written communications and assistance to a diverse range of customers on community resources.

• Provide customers with information on Agency programs, services, or projects.

• Work independently and as part of a team, under time-sensitive demands

• Complete Reconsideration Clearances (SVES, MABS, SAVE Worker Number)

• Upload and Scan clearance/Document to ECMS

Cold Stone Creamery Gaithersburg, MD

Position: Assistant Manager Jan 2020- Oct 2020

• Maintain inventory for the store.

• Checking accuracy of data submitted.

• Effectively tracking the money and use computer for various application, such as database management or word

• Answering phone calls and emails

• Supervise and construct daily duties to staff. Organize records, and manage other office-related tasks

• Provide integrity, honesty, and knowledge that promotes the culture, values, and purpose of Cold stone.

• Ensure the cold stone proven model is followed to increase sales and profitability.

• Upholds alignment of cold stone training systems with cold stone brand standards and expectations for franchise stores.

• Demonstrated the ability to independently run a company store location.

• Must have a thorough knowledge and understanding of all aspects of cold stone retail operations and the ability to perform and train in all areas.

• Ability to build the strength and knowledge of the team through cross-training, feedback and follow-up.

• Ability to manage company store operations independently and cover entire shifts as needed.

• Provide oversite and support to the leadership team.

• Prepare weekly team member schedules in a timely manner to optimize customer service.

• Conduct deposits, change orders, drawer counting, and End of the Day reporting.

• After training lead the entire tour program which includes hiring, script, training, and hours. An energetic personality who enjoys the retail environment, leading tours, and creating a fun and exciting store environment for everyone.

• Responsible for job descriptions, team performance, and team achievement of operational goals.

• Constantly reviews store environment and key performance indicators to identify problems, concerns, and opportunities for improvement.

• Assures Quality Control Standards are in place and quality is maintained at all times.

• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance.

• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees

• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company’s competitive position

• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued.

• Participates in the interviewing process for store personnel.

• Communicates information including weekly information, major team milestones, developments, and concerns

• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses

• Ensures a proper resolution of operational customer concerns in their direct leader’s absence.

• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order.

• Always maintains store cleanliness standards and proper store signage.

• Assists the direct leader with maintaining proper stock levels through appropriate product ordering.

• Merchandises product neatly to maximize sales.

• Ensures the quality and freshness of products for sale and accuracy of product signage.

• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees.

• Supervises the day-to-day operations of their team, escalating issues to the right level of support and/or leadership when necessary.

• Ensures direct reports complete assigned responsibilities in a prompt and effective manner to provide the highest level of customer service for the business.

• Follows all established company policies and procedures while upholding the security and confidentiality of documents and data.

United Gases Pvt Limited Gujrat, Pakistan

Position: Administrative Supervisor May 2016-Jan 2020

• Check on Employees and Bring new clients to business sites.

• Daily Bookkeeping

• Supported and managed workers by updating and keeping the records in the database.

• Worked on various administrative tasks:

• Logged into various resume search engines and searched for eligible candidates as per the requirements.

• Printed them and filed them for the manager’s review and approval. Sapphire Group Lahore, Pakistan

Position: Data Entry Specialist March 2014- April 2016

• Analyze complex data sets uniting business services and records.

• Evaluate and create reports using existing databases and applications using extraction tools such as Excel.

• Assist in designing, running, managing, and data review process for assuring accuracy and data reports to

• Meet regulatory and operational requirements.

• Oversee data processes for team to ensure accuracy while adhering to project deadlines.

• Retrieve, update, and support new client data and System database. CERTFICATIONS

• Master software Testing +Jira +Agile Jan.4,2021

• Advanced Cyber Security Diploma - Level 5 November 2020

• CCNA Security CORVIT Systems June 2018

HOBBIES/INTERESTS .

Reading Novels. Keep myself updated with the latest technology and gadgets. I have a deep interest in reading current affairs, specifically international politics and the sports world. LANGUAGE FLUENCY/SKILLS

English, Urdu, Hindi, Punjabi Computer: Software: Microsoft (Word, Excel, Power Point). Operating Systems: Windows 95/98/2000/ Professional/XP and Mac book Pro. Computer Programming/ Networking Skills/ Data Entry/ Graphic Designs. Patient Communication Skills. Active Listening. Critical Thinking. Data management, Decision Making. Excellent Customer Service. Team System database work. Social media management. References: Available Upon Request

Contact this candidate