Administrative Assistant Customer Service
Resume:
Audrey Ward
Sikeston, MO *****
*************@*****.***
Work Experience
Merchandiser
CROSSMARK - Sikeston, MO
February 2022 to July 2023
Set up displays, reset books and magazines each week file reports for each "plan" add my hours . Work with store employees to set displays and audit resetting of mods for multiple companies Waitress
Jds Steakhouse
August 2016 to March 2022
Wait tables, daily cleaning, daily prep, answer phones, check out customers after their dinners Delivery Driver
FedEx Ground - Sikeston, MO
October 2021 to January 2022
Deliver packages
Lab Technician
Monsanto Bayer - Sikeston, MO
October 2020 to May 2021
Pick through samples of soybeans, plant beans, read germs from planted seeds, daily cleaning, enter information onto spreadsheet
Receptionist/Administrative Assistant
Rick Leonard Hvac and Plumbing
May 2019 to July 2020
Filing. Invoicing,answering phone calls, enter calls into system and send to technicians Receptionist/Administrative Assistant
Integrity Communications - Sikeston, MO
March 2016 to May 2020
Filing, answer phone calls, checking technicians billing Medicare Billing Specialist
electronic billing
July 2007 to April 2014
filing claims with Medicare and private insurance. Collecting medical records to show medical necessity to Medicare for equipment/medications before timely filing expired, resubmit claims after corrections were made. Answer questions from companies whether patient qualified for equipment. Education
None
Skills
• Clerical Experience (10+ years)
• Front Desk (5 years)
• QuickBooks (1 year)
• Medical Terminology (7 years)
• Administrative Experience (2 years)
• Phone Etiquette (10+ years)
• Insurance Verification (7 years)
• Microsoft Powerpoint (2 years)
• Customer Service Skills (10+ years)
• Typing
• Management
• Office experience
• Cash handling
• Customer service
• Medical Office Experience
• Microsoft Outlook
• Medical Records
• Medical Billing (7 years)
• Research
Assessments
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Delivery driver — Proficient
January 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Medical billing — Completed
March 2023
Understanding the procedures and forms used for medical billing Full results: Completed
Bartending — Proficient
January 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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