Customer Service Account Manager
Resume:
Lisa Gordon
Customer Service Representative
Antioch, IL 60002
***********@*****.***
To advance to the highest level of my ability in the Customer Service Industry. Authorized to work in the US for any employer
Work Experience
Customer Account Coordinator
Pactiv Evergreen-Lake Forest, IL
November 2022 to August 2024
• Maintain 17 Accounts on a daily basis, to ensure orders are released on a specific date.
• Knowledgeable with SAP
• Knowledgeable with Win shuttle
• Knowledgeable with CRM
• Assist Buyers with their specific request for product.
• Work with Sales Representatives on a daily basis, and assist with customers within their territory.
• Process Sample Orders upon request of the Sales Representative. Customer Solutions Specialist
LTD Commodities-Lincolnshire, IL
June 2022 to September 2022
Two Tier Call Center. Answer phones, and assist customers with existing and new orders. Respond to customer inquiries via email.
Knowledge of SAP, Zen Desk, IMPS.
Group Exercise Coordinator
The Garlands of Barrington-Barrington, IL
November 2021 to April 2022
Conducted 20 Group Exercise Sessions weekly for the residents at the Garlands of Barrington. One on One weekly room visits to select residents providing exercise routines, when they were not able to join in with a group.
Assist nurses and other staff, to ensure that the residents receive the best care possible. Owner/Personal Trainer
Bff Personal Training Inc-Fox Lake, IL
August 2005 to November 2021
Des Plaines, IL.
* Program Design for Corporate Small Group Exercise
* Train up to 15 client's per session up to 4 x's per week
* Training for Individual and Partner- Retention 7 + Years per client.
* Client base as many as 35 + total client's for over a four year period. Receptionist
Colors For Plastics-Elk Grove Village, IL
August 2004 to July 2005
• Answer Phones
• Filing
• Unpack Incoming shipments
• Assemble Sample Books for Customers
• Sort Mail
Receptionist
Metal Magic-Elk Grove Village, IL
July 2003 to August 2004
• Answer Phones
• Customer Quotes
• Order Entry
• Receivables
• Shipping
• Filing
Receptionist
Borg General Controls, LLC-Elk Grove Village, IL
January 1997 to June 2004
• Order Entry
• Receivables
• Filing
• Answer Phones
• Invoicing
• Customer Service
Proficient in Word, Excel, PowerPoint. Publisher, Quickbooks. Email. Education
Certificate of Completion in Nutrition
Harper College - Palatine, IL
June 2008 to June 2009
Certificate of Completion in Sales
Harper College - Palatine, IL
June 2008 to June 2009
Certificate of Completion in Business
Harper College - Palatine, IL
June 2008 to June 2009
Cerificate of Completion in Marketing
Harper College - Palatine, IL
May 2008 to June 2009
High school diploma in Business
Prospect High School - Mount Prospect, IL
August 1981 to June 1985
Skills
• CPR Certified
• Program Design
• Personal Training
• Program Development
• Sports Coaching
• Group Fitness
• Program Design
• Presentation Skills
• Leadership
• Customer service
• Event Planning
• Yoga
• Computer skills
• Organizational skills
• Writing skills
• Order Entry
• Microsoft Publisher
• Time management
• Communication skills
• Microsoft Excel
• Microsoft Word
• Sales
• Retail management
• Microsoft Office
• Sales management
• Microsoft Outlook
• Computer literacy
• Customer support
• QuickBooks
• SAP
• Marketing
• Zendesk
• Account Management
• CRM Software
• Management
• English
• Administrative Experience
Certifications and Licenses
CPR Certification
AED Certification
First Aid Certification
Assessments
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cleaner fit — Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Completed
October 2021
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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