Senior Executive Assistant - Mortgage Processor - Loan Partner
Resume:
MICHELLE
CARLSON
Executive Assistant/Loan Production Partner
PROFILE
I have 16 years of experience in the Mortgage Industry. Last year I moved from
my hometown of Seattle, WA, then to San Diego CA for about 6 months, then finally to Arizona this past year. Now that I am settled here in AZ, I am ready to get back to work!
I have always worked under a Branch Manager/Supervisor or top producer at
each Mortgage Company I have worked at. I am open to changing careers, if the
fit is right. Customer Service is a big part of being successful in this business. Along with knowing how to handle stressful situations, all while staying calm and professional with the clients, to make sure their experience with us goes as smoothly as possible.
My day-to-day work really consisted of speaking with borrowers about the loan
process, what documentation they can expect to provide for loan approval, sending out items needed lists, reviewing Income, Assets and Property info. Getting the loan through processing and approved by Underwriting for closing. Also keeping all parties involved in the Transaction updated, on if we are on track for closing on time.
CONTACT
PHONE:
EMAIL: ***********@*****.***
Looking to find a career with a positive atmosphere, room for growth, and a company with a “Family” Feel.
EDUCATION
Pima Medical Institute – Seattle, WA
o From 2008 to 2009
o Obtained my Vet Tech License
Kentridge High School – Kent, WA
o From 2001 to 2004
o High School Degree obtained.
WORK EXPERIENCE
NFM Lending – Loan Processor
Petros Team – From 4/2024-to 6/2024
o Responsible for processing the loan files, doing order outs, and gathering the missing borrower items needed, to get the loan file sent to Underwriting.
o Reviewed the Underwriting Loan Approvals and requested all the conditions needed.
o Started in April, and the position was not what I was expecting. The way they have their team structured was not efficient. Due to the incomplete Loan Applications they were sending to me, to submit to Underwriting, I had to ask a lot of questions to make the loan app complete. They weren’t getting the necessary info needed upfront, so none of the files were complete enough, or ready to be submitted to UW for approval. This meant I could only close about half the number of loans I was expecting to each month, which then left me with half the pay I was expecting. I resigned at the end of May 2024.
Caliber Home Loans – Senior Executive Asst/Loan Production Partner
Lana G. Team then Wendi A. Team – From 8/2020 to 8/2022
o Responsible for qualifying borrowers for various lender programs and picking the best option for each client.
o Responsible for getting loans through processing, and Approved by Underwriting, along with gathering all the borrower documentation to get them approved.
o Reviewed and calculated Income, reviewed Assets, Credit Reports, Property info and checked the loan application for errors.
o Worked closely with Clients, Agents, and Loan officer daily. Kept them informed regarding the loan process, and if we are on track to close on time.
o Priced out loans, and gave the bet Rate possible, with minimal subsidies needed.
o Ran Automated Underwriting systems, to help see what the borrower would qualify for, and what items are needed for their loan file.
OnQ Financial – Executive Assistant
Lana G. Team – From 2/2017 to 8/2020
o Worked with all the members on Lana’s Team, to help structure loans, so we could get them approved by Underwriting.
o Sent out items needed list to each client, listing all the documentation needed, to get their loan file submitted to Underwriting for approval.
o Worked closely with Clients, Agents, and Loan officer daily. Kept them informed regarding the loan process, and if we are on track to close on time.
o Ran Automated Underwriting systems, to help see what the borrower would qualify for, and what items are needed for their loan file.
Cobalt Mortgage then moved to Guild Mortgage
Executive Asst - Oleg T. Team – From 9/2012 to 1/2017
o Responsible for qualifying borrowers for various lender programs and picking the best option for each client. o Responsible for getting loans through processing, and Approved by Underwriting, along with gathering all the borrower documentation to get them approved.
o Reviewed and calculated Income, reviewed Assets, Credit Reports, Property info and checked the loan application for errors.
o Worked closely with Clients, Agents, and Loan officer daily. Kept them informed regarding the loan process, and if we are on track to close on time.
o Priced out loans, and gave the bet Rate possible, with minimal subsidies needed.
o Ran Automated Underwriting systems, to help see what the borrower would qualify for, and what items are needed for their loan file.
o Helped train various team members how to properly calculate income, and other helpful tips on what to do, to make the loan process go smoother and faster.
SKILLS
o Senior Executive Assistance
o Team Management
o Phone Etiquette
o Organizational Skills
o Computer Literacy
o Automated Underwriting systems. (DU/LP)
o LO’s systems: Encompass, Point, Blitz Docs, Elf.
o Microsoft Office
o Customer Service
o Income Calculation / Tax Review
o Asset review
o Multi-Line Phone Systems
o Clerical Experience
NMLS LICENSE & LIFE INSURANCE LICENSE
o I am a licensed Loan Officer and have my NMLS license. I renew my state license(s) each year, by completing my continuing education.
o I also have my life Insurance License in AZ, as of 2024, that expires in 2028.
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