Quality Assurance Administrative Assistant
Resume:
GLORIA A.
GONZALEZ
****************@*****.***
St Riverview, Florida 33579
Dynamic and self-directed professional with extensive experience in organizational administration, computer/technical support, and office management. Exceptional administrative assistant with superior organizational skills. Effective in the management of top organizational initiatives. My background includes management/staff support, shipment, scheduling, report development, and creation of executive-level internal and external correspondence. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. PROFESSIONAL SUMMARY
Transmed Foods, Inc - Administrative/Quality Assurance Assistant 01/2015
Kohl's e-Fulfillment - Inventory Quality Assurance Specialist 01/2010 - 01/2014
WORK HISTORY
Responsible for organizing and coordinating Administrative and Quality Assurance duties
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Administrative duties include preparation of weekly and monthly sales reports from local and international sales using Dynamic GP
(Microsoft) software platform
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Responsible for maintenance of company's physical inventory and shipment of product samples to new and potential customers
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• In charge of office supplies purchasing program
Serve as company communications liaison between Transmed and Euro Oliva (Spain)
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Scheduling of meetings, appointments, and events for company president, greeting clients, and visitors
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Travel arrangements for employees traveling together with CEO including hotel, airline tickets, transportation, booking changes and cancellations
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Quality Assurance duties include daily handling of Quality Assurance System for high visibility clients (i.e., Subway, Darden, Pizza Hut, Papa Johns) using Q Net Pro software
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Check Quality Assurance System for Complaints, contact customer to gather all information possible to document complaints to be able to reject or approve their requests
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Responsible for keeping complaints archival updated, organized and create Complaints Statistics Report.
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Supported audit preparation through research, analysis and presentation development
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Managing transactions of purchase returns, refunds and exchanges, updating databases, separating for restocking or return to manufacturer or wholesaler
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• Returns involve heavy lifting for restocking of merchandise
• Following up in fraud cases.
SKILLS
• Additional Information
Dynamic GP (Microsoft), Windows
10, Extensive use of internet,
Microsoft Word, Outlook, Excel,
Access, Power Point, Publisher
etc., Adobe Acrobat, Hardware
and Software.
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Alberto Addriani
San Cristobal, Venezuela
Associate degree: Business
Administration
EDUCATION
American Express - Senior Credit Analyst
01/2007 - 01/2009
Money One - Office Manager Assistant Instant
01/2005 - 01/2007
Served as secretary and principle clerical assistant to staff supervisor in a business organization. Actively participated in administrative management of office and applied comprehensive knowledge of operations, commitments, priorities, and policies to plan and coordinate a range of administrative support functions for department, team or office. Received calls, greeted visitors, and directed to supervisor and staff members only those contacts needing their attention or action. Handled routine matters and based on programs or operations knowledge. Maintains supervisor's calendar and schedules appointments and meetings upon own initiate and prepares based on personal knowledge of supervisor workload and current issues of importance. Reviewed documents prepared for signature or requiring coordination by supervisor for conformance. Plans for conferences and prepares travel vouchers/orders.
Alorica INC - Technical Support Representative
01/2001 - 01/2005
Gateway - Bilingual Sales Advisor
01/2003 - 01/2004
• Fixed identified issues to improve workflows
Performed standard first article inspections and random sampling inspections to verify adherence to customer standards
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Responsible for analysis of financial information and assessment of risk of offering credit to businesses and individuals
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Analyze paying habits of customers who were delinquent in payment of bills and recommend future credit actions
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• Work closely with data from internal and external credit sources. Performed credit reviews on corporations to assess financial conditions
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Responsible for assisting customers for Emachines computers with their technical questions, troubleshooting, submitting escalations, and taking customers complaints
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• Support Windows 98, ME and XP
• Sales extended warranty
Ordering replacement part and set up Return Merchandise Authorization
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• Assisting Notebook customer
Through this position developed skills in oral and written communication, also became very detailed oriented and organized
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Responding emails to customers regarding their technical computer problems
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• Communicating with customers through External Chat support.
• Selling different products that company offers
• Selling computers and laptops
• Selling Software and Operating system
• Meeting daily and monthly goals in sales department. Increased sales by offering advice on purchases and promoting additional products
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Customer Service Teleperformance - Bilingual
01/1998 - 01/2001
• Assisting customers with their Billing questions
• Activating Cell Phone and resolving customer issues Assisting customers with their questions on their account and programming
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• Processing customer payments.
Answered and managed incoming and outgoing call in both languages English and Spanish while recording accurate messages for distribution to office staff
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Contact this candidate