Customer Service Store Manager

Brittany D. Baggs

Hilo, Hi ***** 337-***-**** ***************@******.***

Objective

To gain knowledge and experience in different areas, and to climb a company’s corporate ladder in order to provide support for my family.

Experience

Dollar General Store Manager 2021-2023

Create team schedules 2 weeks out.

Interview potential employees and applicants.

Train new and promoted employees for assigned positions.

Manage and lead team in order to be successful in our business.

Receive product from truck every week.

Stock merchandise in correct home.

Follow 7-day workflow to ensure store and associates stay on process.

Check in vendors and file invoices accordingly.

Recover or front shelves ensuring all product labels are facing out and product is visible to customers.

Merchandise seasonal products according to MAG book.

Reset planograms on time to ensure new products can be placed on shelves.

Print and place new price changes as they come in once a week.

Fulfill pickup orders in a timely manner.

Work cash register and provide excellent customer service with a smile.

Ensure that store is clean, floor is clear of merchandise, empty boxes, and trash.

Keep store “customer ready” and reach sales plan daily.

FedEx Ground Package Handler/Trainer 2018-2021

Unload packages from assigned trailers.

Communicate with scanners on any IC’s coming out of trailers.

Train new package handlers.

Communicate with management any issues or concerns.

While unloading trucks place packages on rollers with labels pacing up to ensure they can be scanned quickly by assigned scanner.

Unload trucks at a pace of 800 boxes an hour.

Ensure trailers are flush with the dock before unloading and communicate any safety concerns to management.

If a package is open ensure all merchandise is put back into the box and tape the box, if box is destroyed or missing merchandise bring package to management to be handled accordingly.

If a hazmat is open, leaking, or has spilled immediately exit trailer and advise management.

L’auberge Casino & Resort Laundry Attendant/Houseman 2020-2021

Separate dirty linen coming down laundry chute into appropriate laundry carts.

Keep chute room clean and clear of any trash coming down laundry chute.

Report any items that should not come down laundry chute (trash, glass, personal items, etc.)

Pull full laundry carts to “green mile”, when 10 carts are on the green mile pull to laundry room to be washed.

Strip rooms and remove all trash for housekeepers.

Ensure assigned housekeepers have all necessary equipment to clean and redress rooms.

Communicate with assigned housekeepers and check on them periodically.

Andretti Indoor Karting & Games Line Cook/Server 2018-2020

Prepare line orders as they came to screens in the back of the house.

Ensure each food is carefully and beautifully plated.

Learn all functions and stations of the line.

Communicate with other line cooks to ensure proficiency as well as safety.

Clean all grills, ovens, and fryers at the end of each shift.

Keep kitchen line clean, and practice general food safety.

Take guest orders.

Give S.T.A.R customer service with a smile and positive attitude.

Ensure each guest in assigned sections are taken care of.

Education

William M. Raines High School 2016

Degree: High School Diploma

Skills & abilities

Management

Problem solving

Communication

Leadership

Basic math

Phone etiquette

Cash handling

POS

Fast learner

Contact this candidate