Administrative Assistant Customer Service

SHARON PARKER

Cell: 713-***-****

Home: 281-***-****

**********@*****.***

PROFESSIONAL SUMMARY

A highly organized and detail-oriented Senior Administrative Assistant with many years of experience in customer service and office management. Skilled in onboarding new hires, greeting visitors, distributing division announcements, booking conference rooms, coordinating catering, accounts payable, maintaining mangers calendar and attaching appropriate files to incoming correspondence. Committed to providing efficient and effective administrative support to ensure the smooth running of the office. Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint).

EXPERIENCE

5/2014 – 6/24/2024 – Well Fargo Private Bank/Wealth Management Investments

Senior Administrative Assistant

Maintain IT equipment inventories, orders equipment for new hires and ensure delivery. Onboarding New Hires for the Division, Request system access, log-in access, corporate phone and iPad.

Building Management – Setup and Assign office space requests, Access Badges, Parking Access and Office Keys

Offer great customer service skills, provide general support to staff, visitors and outside guest, attention to detail and ability to prioritize daily tasks

Ability to work Independently and multitask in a busy corporate office environment

Ability to answer multiple phone lines and forward calls appropriately,

Coordinate office meetings, lunches, and events on a weekly, monthly and quarterly basis. Maintain conference room calendar and edits reservations requests as needed.

Distribute incoming and outgoing mail and boxes to the appropriate person and/or department.

Perform various administrative tasks for managers, Setup Zoom and Team Meets for Advisors, Enter and Complete Expenses for managers direct Reports. Order all supplies and request for division Advisors.

Maintain office supplies, inventory, checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies. Stock office drinks and supplies and handing of various maintenance request.

Complete Monthly billing of all office bills in AP System (Vendors, Cable, Office Supplies, Flower Services, Etc)

Ensures that all regulations that may have an impact on the office operations are followed, including emergency situations.

Provide general clerical and administrative support to HR department, Division Advisors, Managers.

11/2006 – 03/2014 - Deloitte

Executive Administrative Assistant - Consulting LLP

• Assist and support 1 National Partner, 4 Partners, and 3 Director in the Consulting Department

• Maintain Calendars, Prepare official agenda for meetings.

• Travel Arrangement including heavy International Travel, Scheduling Meetings, Office Supplies

• Prepare requisitions for specific office purchase with appropriate authorization and arrange payment

• Weekly invoicing, Run Client Reports,

• Arrange conference rooms, catering, audio visual and telephone equipment for meetings.

• Prepare professional business communication documents including memos, letters, proposal, etc.

• Coordinate and arrange logistics for external functions including meetings, conferences

entertainment, receptions and dinner arrangements with direction from the client.

• Coordinate logistics for internal interviews and Training Classes: reserve rooms, equipment as needed,

setup catering, request training materials, meet and greet candidates and Training instructors.

• Work independently with minimal supervision

05/ 2005 - 10/2006 Icon Consultants

Project Administrator (Shell Oil)

• Assistant for several Project Mangers in the IT Department

• Maintain and update Skill Pool spreadsheet

• Process New Hires (ID Badges, Computer Equipment, Email, Passwords etc)

• Setup and Schedule Interviews

• Maintain Managers Calendars

• Travel Arrangements, Scheduling Meetings,

• Expense Report, Processing and pay weekly invoices

• Time Reporting for Managers

• Import and Export files into Livelink

• Assisted with planning and coordinator of Project Manager Conference

• Office Supplies, Setup Luncheons

• Work Independently with very minimal supervision

01/2003 - 03/2005 Westaff Personnel - Various Contract Assignments

Accounting Coordinator to the Asst. Controller Contract

• Responsible for making travel arrangements, scheduling meetings, setting up luncheons, and managing calendars

• Processing, coding and paying weekly invoices, and matching invoices to Man-hour reports

• Responsible for light accounting duties such as assisting with the processing of accounts payable and accounts receivable

• Ordering office supplies, sorting & distributing incoming mail

• Completed assignment for WorleyParson E & C

01/ 2002 – 12/2002 Exxon Mobil Corp

Sr. Administrative Assistant for 2 Manager and 4 Supervisors

• Made travel arrangements, scheduled meetings, setup luncheons, managed calendars

• Ordered office supplies and sorted & distributed incoming mail

• Answered telephone phone and greeted clients for managers

• Utilized SAP for expense reports and time reporting

• Ordered and set up Audio/Video equipment, setup classrooms, met & greeted speakers

• Maintained training database for CPE classes, and ensured workstation ergonomics

03/2001 - 11/2001 Enron 2nd Contract 01/2002 – 11/2002

Sr. Administrative Assistant to VP of the Tax Department Contract

• Made travel arrangements, scheduled meetings, setup luncheons, managed calendars,

• Utilized SAP for time reporting and expense reports

• Processed incoming resumes and scheduled interviews

• Setup New employees (ID Badge password, email, phone & Etc)

• Maintained training database for CPE classes, work station ergonomics

• Set up training functions on and offsite locations and requested bids from vendors

• Ordered office supplies, sorted & distributed incoming mail

04/1998 - 01/2001 Harding & Carbone Inc.

Administrative Coordinator

• Coordinated property inspections for all properties in various States

• Processed and paid all property taxes, Researched and solved all tax problems

• Interfaced with all taxing authorities to change tax records, file protests, and renditions, etc

• Communicated with all levels of management to maintain standard administrative duties

• Worked independently with minimal supervision

10/1990 - 01/1998 JPMorgan Chase (Chase Bank)

Administrative Assistant

• Developed standard policies & procedures for Commercial & Resident properties

• Monitored appraisals and inspections properties though out the Trust Real Est. Department

• Assigned property inspections to outside vendors for all trust properties

• Requested bids and assigned all property appraisals to outside vendors

• Met appraisers & inspectors at property locations, Researched tax problems

• Processed and changed tax records (additions, deletions and/or account distribution)

• Processed and paid all commercial & real estate taxes for all Trust properties

• Assisted trust property customers with tax questions via telephone and in person

05/1983 - 09/1990 Harris County Appraisal District

Tax Specialist II

• Worked division orders

• Assisted contractors in handling ownership files, protest hearing

• Assisted property owners and agent with tax problems in person and over the phone

• Designed all reports and memos used for the department

• Keyed all applications for the agriculture department

• Entered daily changes for residential properties

• Assisted the appraisers with field inspections

Keyed value changes from protest hearing and handled

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