Customer Service Representative

Elizabeth Thompson

Houston, TX • 832-***-**** • *****************@*****.***

Seasoned Project Manager from The OFIS with a proven track record of exceeding expectations through critical thinking and effective time management. Skilled in vendor management and team leadership, successfully navigated multiple high-stakes projects to completion while fostering business acumen and cultural sensitivity across diverse teams.

Experience

2009 - PRESENT

Caregiver/Sabbatical Houston, TX

Provided full time care to special needs child, advocating for Autistic Rights, PTO Leader, managing critical schedules for appointments with doctors and schools. Homeroom mom (Library Assistant, book fairs, all parties and fundraisers). Towards 2020 started providing full time care to spouse with stage 4 cancer who is in hospice. Managed child and spouse’s conflicting schedules, consistent advocation for patient rights for disabilities and health care.

JUNE 2009 – OCTOBER 2009

Project Coordinator : Forney Construction : Houston, TX

Provided administrative support and lead workplace trainer to team members. Vendor management analyst where I had to maintain our system of records, including contracts, invoices and change orders. Sourcing duties included working with suppliers to obtain quotes for materials. Facilitate and lead project meetings to discuss progress on deliverables, solution for challenges and develop action plan.

OCTOBER 2001 – JUNE 2009

Project Manager : The OFIS : Houston, TX

Managed multiple projects with competing deadlines and limited resources. In charge of putting together business requirements and processes, RACI, SWOT, and Risk analysis. Lead cross-functional teams to set expectations, scoping of project and to ensure timely completion of project deliverables. Implemented change management initiatives that increased productivity levels.

Skills

Microsoft Office • Project Management • Team player • Excellent time management skills • Conflict management • Communication • Data analytics • Business Acumen • Technical Analysis

Education

CALVERT HIGH SCHOOL, PRINCE FREDERICK, MD, GRADUATED CLASS OF 1995

FRED PRYOR “HOW TO DELIVER EXCEPTIONAL CUSTOMER SERVICE”

FRED PRYOR “MANAGING MULTIPLE PRIORITIES”

KNOLL INSTALLATION TRAINING

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