Quality Assurance Continuous Improvement

GF

GWEN FICKES

gfickes@comcast.net 717-***-**** Milton, DE 19968

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Staff Management

Management Coaching

Technical review

Disaster Recovery Planning

Best Practices Implementation

Quality Assurance

Employee Management

Performance Tracking

Operations Analysis

Continuous Improvement

Timeline Development

Data Analytics

Integrity and Honesty

Attention to Detail

Processes and procedures

Strategic Planning

Project Analysis

Reporting capabilities

Problem-Solving

George Mason Mortgage/United Bank

Mortgage Fairfax, VA

Sr Closing Consultant

09/2014 - 05/2024

Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.

Conducted pre-closing audits for compliance with applicable regulations. Monitored loans post-closing for compliance with investor guidelines or requirements.

Provided guidance and support throughout the entire loan process. Adhered to established policies and procedures when preparing closing documents.

Calculated mortgage payments, interest rates, taxes, insurance amounts. Verified that all required documentation was received prior to closing date. Maintained up-to-date knowledge of industry regulations and procedures. Coordinated with title companies to ensure timely delivery of documents to settlement agents.

Promoted strong commitment to productive loan processing by following up with necessary parties and quickly resolving issues. Verified accuracy of information on mortgage documents. Alert Club Manheim, PA

Payroll Administrator

07/2010 - 05/2019

Maintained financial records and prepared monthly reports for the club board.

Reviewed invoices for accuracy prior to payment processing. Prepared bank reconciliations, reviewed general ledger accounts, and generated financial statements.

Ensured all tax filings were completed accurately and submitted on time. Summary

Skills

Experience

Oversaw accounts payable and receivable functions and maintained accurate records of all transactions.

Developed processes to ensure compliance with applicable laws, regulations and reporting requirements.

Processed payroll, including tracking deductions, preparing checks and direct deposits, maintaining employee information. Generated periodic reports summarizing financial activity and providing projections for future needs.

Coordinated with external auditors during annual audit process as needed. Created quarterly and annual budgets to support organizational needs and expenses.

Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy. Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.

Contacted non-compliant accounts to discuss payment options. Compiled, prepared, and filed federal and state tax returns in compliance with regulatory standards.

Prepared and presented operational reports to senior management and executive teams.

Supervised month-end close processes and reconciled treasury transactions.

Trident Mortgage Company Devon, PA

Closing Manager

07/2003 - 09/2014

Ensured adherence to all closing procedures and policies. Monitored daily operations within the department to ensure compliance with regulations.

Performed quality control checks on completed files prior to submission for review by underwriters or attorneys.

Maintained accurate records of all closed files according to company policy.

Managed staff members responsible for processing loan applications and issuing titles.

Resolved customer complaints regarding closing process in a timely manner.

Hired, trained and guided closers to improve productivity and sales. Supervised daily operations by establishing procedures and monitoring team performance.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.

Maintained consistent daily operations by establishing procedures and monitoring team performance.

Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Prepared staff work schedules and assigned team members to specific duties.

Consolidated School of Business Lancaster, PA

Accounting in Business Management

09/2000

Recently retired. I'm looking for part-time work from home. I have worked from home for the past 12 years. I have my own laptop, 2 monitors, and a printer.

Education and Training

Work from Home

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