Senior Administrative Assistant

Kristina Hood

phone: 470-***-**** email: ***********@*******.*** location: Dallas, Ga

Senior Administrative Assistant

Results-driven senior administrative assistant with a proven track record of optimizing administrative processes, enhancing efficiency, and maintaining a productive work environment. Skilled in personnel management, budgeting, and project coordination. Adept at implementing innovative solutions to streamline operations and improve office functionality. Strong communicator, leader, and problem-solver dedicated to driving organizational success. QUALIFICATIONS

Senior Administrative Assistant with 15+ years’ experience managing business office functions and providing executive level support to principals and clients.

Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning.

Problem solving: Posses strong quantitative problem-solving and prioritization skills.

Excellent written and verbal communication skills, with the ability to always project a professional demeanor.

Detail-oriented, handling administrative tasks, payroll, and filing systems.

Persistence and willingness to learn and adapt.

PROFESSIONAL HISTORY

ABEL SOLUTIONS, SUBSIDIARY OF APPLIED TECHNICAL SERVICES, LLC Marietta, GA Helpdesk Operations Supervisor 2021 – Present

Receive and evaluate IT support requests via email, phone, or other methods and assign Service Technicians and Engineers to perform client and internal IT support and maintenance. Service Desk Lead and Customer Service

• Communicate with clients via email, phone, or other methods.

• Evaluate and prioritize IT support response.

• Monitor Service Board to ensure service level compliance is within company policies and client commitments.

• Coordinate escalation of unresolved or emergency support issues.

• Schedule Onsite support and onboarding.

• Survey clients to measure client satisfaction.

• Work with clients to ensure client satisfaction and resolve complaints/feedback for improvement.

• Coordinate with service personnel to ensure support coverage.

• Review all Service Tickets and Time Entries then approve or refer to service personnel for correction.

• Assist in training new technicians.

• Assist and help technicians with various ticket issues, including reaching out to ATS internal IT if needed.

• Provide technical support when needed, primarily ATS users.

• Responsible for quoting hardware for customers (Abel), including all ATS’ FoCs - creating purchase orders, and ordering of equipment upon approval, checking in equipment and assigning technicians for setups.

• Monitor Abel Applications Support board, opening tickets in DevOps for support needs. Continuous Process Improvement

• Submit additions to Client Support Manager to improve Help Desk efficiency and ticket flow. APPLIED TECHNICAL SERVICES, LLC Marietta, GA

Senior IT Administrative Assistant 2010 – 2021

Provide executive-level administrative support to the Information Systems Manager. Office Management

• Managed day-to-day office operations, ensuring a smooth and efficient workflow.

• Oversaw office budget, effectively managing expenses and resource allocation.

• Coordinated office logistics, including supply procurement and facility management.

• Implemented and maintained office policies and procedures to enhance productivity and organization.

• Scheduled and coordinated meetings, conferences, and travel arrangements for executives and employees.

• Slashed office expenditures by $30k by negotiating Verizon pricing plans.

• Managed corporate Verizon lines: cellphones, hotspots and tablets.

• Worked to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

• Documented, managed, and maintained company computer equipment.

• Managed and maintained AutoCAD licenses, assisted with Autodesk audits.

• Assisted Human Resources in filing and processing the documentation of new hires.

• Planned, communicated, and executed wellness programs.

• Served as go-to-person regarding any administrative and operational functions. Billing Specialist

• In-depth knowledge of Traverse accounting system.

• Accurately processed invoicing for services provided to clients, ensuring timely and accurate billing.

• Managed accounts receivable, tracked overdue payments, and followed up on outstanding invoices.

• Resolved billing discrepancies to maintain positive client relationships.

• Collaborated with internal departments to gather necessary information for billing and resolve billing-related issues.

• Generated financial reports and summaries for management, providing insights into billing and revenue trends.

• Acted as liaison between the finance department and clients, addressing inquiries and concerns in a professional and timely manner.

• Followed established procedures for processing receipts, etc.

• Submitted and reconciled expense reports.

Front Desk Receptionist 2006 – 2010

• Managed the reception area, greeted visitors, and ensured their needs were promptly addressed.

• Managed a multi-line phone system, screened calls, routed to appropriate departments and relayed messages to staff.

• Maintained a clean and organized front desk area, contributing to a welcoming atmosphere.

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