Customer Service Quality Assurance

OG

OSCAR GUERRERO JR

*****************@*****.*** 307-***-**** Riverton, WY 82501

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Talent Development

Report Preparation

Account Management

Service Delivery Optimization

Quality Assurance

Handling Escalations

Schedule Coordination

Training and mentoring

Complaint resolution

Workflow Management

Customer-focused

Product Knowledge

Time Management

Cash Handling

Problem-Solving

Training programs

Staff Training

SUBWAY®Restaurants Riverton, WY

Customer Service Manager

01/2016 - Current

Provided exceptional customer service to ensure customer satisfaction. Developed and implemented strategies for providing excellent customer service experience.

Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Monitored staff performance to ensure adherence to customer service standards.

Conducted regular training sessions for staff on new products, services, and customer service techniques.

Developed policies and procedures related to customer service operations. Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Riverton High School WY Riverton, WY

High School Diploma

05/2023

Summary

Skills

Experience

Education and Training

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