Customer Service Store Manager

Eunis Willis

*** ******** ***, *********, ** ****8

Cell: 929-***-**** Email: ***********@*****.***

Objective: To obtain a position as a visual merchandiser in a company that can use my analytical as well as creative skills to profit and drive sales and provide flawless services through people development, volume increases, and product placement.

Experience:

Kate Spade, New Jersey, October 2022-Present

Assistant Store Leader/Visuals

Partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store.

Implement and maintain visual displays and merchandising to maximize store business.

Provide recaps from all store visits to be shared with company Regional Visual Manager

Ensure each associate is actively utilizing their client book to generate and increase sales through monthly client book reviews and evaluation of their outreach.

Model and supervise the selling environment, provide consistent coaching on sales training process to ensure the highest level of customer service and sales leadership

Assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance

Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SM to increase customer service and sales operational excellence

Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets

CB2, New York, NY October 2011-October 2022

NYC Visual Merchandise Manager

Implement all visual directives via photographs and company visual campaign book when executing store set-ups. Adapt or substitute in a brand appropriate manner to make visual merchandising suitable to regional needs.

Provide recaps from all store visits to be shared with company Regional Visual Manager

Implement and maintain visual displays and merchandising to maximize store business.

To support the Store Manager with all procedures put in place to streamline and safeguard the store. To ensure that the store operates in accordance with store and company administration systems and procedures and to minimize losses including stock pull back.

To effectively use space and stock in the back of house to maximize productivity and minimize stock loss and management of the team and resources.

To lead the stockroom team, including talent acquisition, developing, and nurturing the back of house team to influence and drive store standards, productivity, and the client experience.

To manage the FOH replenishment of all stock and non-stock articles to support the client experience including packaging, props, and visual needs.

Freelance, New York, NY June 2017 – January 2019

Visual Partner

Burberry, Diptyque, Sandro, Amiri, Assouline

In partnership with the store team, execute the monthly corporate Visual Merchandising guidelines across the store, ensuring key investments are represented and key visual principles are recognized.

Receive and follow guidance from Store Manager/Visual Merchandiser to plan and implement window displays, window refreshes and in-store installations according to corporate standards and timelines.

Be familiar with all visual communications, guidelines, best-practice documents, and brand initiatives. Communicate these to store team as required.

Build close partnerships with the Regional VM team, Store Management, store FOH and BOH teams.

Be creative and put forward visual ideas / suggestions to the VM partner, elevating standards through creative styling.

Support the store team in making the best visual setting up to ensure a luxury client journey.

Models Sporting Good, New York, NY June 2007 – January 2015

Operations Manager

Supported the General Manager with all policies and procedures to streamline and safeguard the store

Supported the store manager with all aspects of inventory control and any stock related collaboration with marketing, client engagement, merchandising, visual merchandising, facilities or any other such department.

Helped store manager to manage the asset and profit protection team to effectively reduce shrinkage.

Education:

Adalai E. Stevenson High School, New York, September 1999 - June 2003

Adelphi University BFA Dance, New York, September 2003- May 2007

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