Human Resources Program Manager
Resume:
EBONY TUCKER
Cybersecurity, Intelligence Analyst, Project/Program Manager, HR, (Remote)
Clinton, MD
301-***-****/******@*****.***
PROFILE
Seasoned executive with a robust background in driving operational, excellence and team development, notably at Macy’s, E-Trice LLC, Skillstorm and Serco. Leveraged expertise in Microsoft Excel and strategic leadership to surpass project deliverables by 20%, ensuring compliance and enhancing efficiency. Excels in fostering stakeholder relationships and implementing technology solutions to streamline processes.
OBJECTIVE
To continue to develop, mentor and successfully lead teams both in-person and remotely. I have over 8 years of experience in cybersecurity and homeland security, specializing in threat assessment, incident response, and policy development. As a program manager, I have focused on risk management, implementing strategies to mitigate threats and ensure compliance with security standards. My project management experience includes overseeing multiple projects simultaneously, coordinating cross-functional teams, and maintaining strict timelines and budgets. I excel in prioritizing tasks, managing resources, and adapting to changing requirements, ensuring successful project delivery and risk mitigation across all initiatives.
EDUCATION
BA Computer Forensics Westwood College
Courses included Computer Ethics, Digital Forensics, Digital Crime Evidence and procedure, and Information Systems Security Planning and Audit AA Business Administration American InterContinental University Courses included Human Resources Management, Business Ethics, Introduction to Statistics, Business Communication, Economics, and Business Finance EXPERIENCE
Manager Business Administrator Macy’s 2018 - present High performance in Project and Risk Management and HR Support Successfully drives sales by driving a customer centric selling culture through Macy’s Initiatives, while maintaining exceptional customer experience. Develop teams through coaching, follow-up and recognition. As the MIC
(Manager in Charge) I accomplish leading loyalty coaching and successful open accounts.
Manage the daily risk management operations by conducting audits and assessments of each department to remain OSHA compliant. Develop and implement comprehensive risk management strategies. Collaborate with partners to include IT, Procurement team, Compliance and managers to ensure risk management standards are maintained. Maintain leader engagement and updates.
Manage register and system updates by working with IT, testing all updates, providing glitch feedback and expected turnaround. Ensures operational excellence of the service, platforms and supporting technology.
Ensures store stays within budget and allotted hours. Successfully provides leadership in delivery of all company initiatives and create and implement Standard Operating Procedures.
Lead AYS front of house staff, including customer service and support, product pick up, returns, bill pay, etc.
Implement and achieve defined Service Level Agreements (SLA) for curbside pickup, ensuring a safe, efficient, and punctual experience for customers, while successfully maintaining goals and flex between daily operations and curbside initiative.
Drive training, onboarding, and successful deployment of all tech and storewide process initiatives, ensuring high level of adoption, tracking user experience needs, and aligning with central team on regular updates to outline prioritize enhancements. Ensure a rapid learning curve, raising engagement of new hires and reducing turnover rate.
Lead the Administrative Support Team (AST) with daily functions, supporting the store at many levels of capacity.
Manage supply budgets logs and balance store checkbook, maintain currency, partner with armed pick-up, process prior day earnings to send to bank; review seasonal payroll budgets.
Manage terminations and company violation cases.
Make time corrections to correct pay, while managing hours by assigning employee schedules.
Prescreen and correspond with applicants in the hiring process, while ensuring my administrative team coordinates scheduling to conduct new hire training, process new applications and questionnaire each day and complete on-boarding, and process applications for legacy files.
Maintain training room and standard equipment.
Oversee register media and lost and found records. Replenish registers and balance change drawers and process cash pick-ups.
Proficient with POS/MPOS and BOPS procedures.
Oversee and task team with inputting leave requests. Verify all government issued identifiers for I9 compliance. HR Specialist, Recruiter, Consultant, Founder E-Trice LLC 2012 - 2018 A consulting firm providing skills testing, Microsoft training, staffing, background checks, drug testing, chairing seminars and job fairs. Successfully direct, organized and staffed all contracts. Prepared bidding contracts in response to SOW’s and RFP’s. Knowledgeable and adhered to Federal Acquisition Regulations (FAR) when pursuing Federal contracts.
Prioritized and executed all clients’ needs to include managing all deliverables within scope and budget.
Process payroll, create invoices and issue checks. Managed the HCM, Time, and Payroll migration program from various HR / Payroll systems to a consolidated Workday solution. The project include a migration from Paylocity, UltiPro, Blue Marble, and Data Pay to Workday and ADP.
Develop policies and procedures.
Implement and enforce all non-disclosures, company contract agreements, etc. Organize, manage and lead the project team(s) to maximize performance and achieve project deliverables.
Produce budget and schedule expenditures.
Post positions to include job descriptions.
Manage background checks and drug tests.
Vet each prospect by scheduling and conducting interviews. Formulate all offer/contingent offer letters, termination letters, etc. Project Manager, Task Lead Serco/DoD 2011 - 2013 Improved training parallel to the Military, while directing and executing work on the Army Career Tracker project.
Developed a project plan to track and monitor progress. Supervised Business Analyst and Data Assistants to ensure all deadlines were met. Trained all DoD Government CPs on all things Army Career Tracker to include transitioning to a new system. These training courses were both in-person and web-based, having 100+ attendees in the training sessions. Trained new analysts and data assistants.
Directed bi-weekly meetings with DoD Leadership to review project progress report. Developed SOPs (standard operating procedures) to improve effectiveness and efficiency in program development. Created and delegated timelines for DoD contractors and personnel to meet objectives and suspense dates for projects.
Produced and completed 2-million-dollar contract ahead of schedule, not requiring additional spending of funds.
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Intelligence Analyst, Team Lead SGIS-Skillstorm/CIA 2005 - 2010 Effectively performed Homeland Security/counterterrorism intelligence duties, resulting in several paper and monetary awards.
Managed intelligence information and data in the Hercules, Trident, FBINet and TIDE databases. Managed Watchlists and current trends (threats and vulnerabilities). Oversaw the protection of Top-Secret Intelligence information and its distribution. Cybersecurity within IT & Industrial Control System (ICS) Domains. Mapped IT Defense-in-Depth Security Solutions to ICS. Consented with national sources concerning releasable intelligence information. Collaborated with analysts within the IC, other agencies, and law enforcement regarding information sharing forums.
Recovered documents, photos, etc. from data storage devices to include zip files and other drives. Utilized my technical analytical forensic skills to find hidden or lost files, which assisted Detectives and/or other law enforcement during their legal procedures.
Transformed historical data, bringing it in compliance with current policies. Conducted all-source intelligence analysis and collection management to support HUMINT, counterterrorism operations, critical infrastructure protection and cyber intelligence.
Maintained current detailed situational awareness regarding HUMINT. Identified gaps in intelligence information.
Assessed and validated source information to ensure intelligence reporting was reliable. Analyzed, approved and/or denied intelligence records within a 24-hour timeframe. Trained Department Managers and Intelligence Analysts. These trainings were one-on-one, for a two-week duration.
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SKILLS
• Project management
• Communication
• MS Project
• Business Development
• Shift Scheduling
• Cost Control
• Staff Supervision
• Budget Administration
• Hiring and Training
• Preventive Maintenance
• Reliability
• Attention to Detail
• Employee Coaching and
Mentoring
• Written Communication
• Leading large departments
• Onboarding and Orientation
• Scheduling and Coordinating
• Computer Skills
• Drop Box
• Power BI
• Technical expertise
• Problem-solving
• Task Delegation
• Employee Development
• Relationship Building
• Identifying best practices
• Time management abilities
• Emergency Response
• Databases
• Self-Motivation
• Teamwork and Collaboration
• Microsoft Office Suite
• Staff Management
• Staff Training and Development
• Effective Communication
• Business Analysis and Reporting
• Taleo
• Windows
• Microsoft Edge
• Workday
• Leadership
• Attention to detail
• Performance Evaluations
• Goal Setting
• Negotiation and Conflict
Resolution
• Professionalism
• Team building
• Lotus Notes
• PeopleSoft
• Adobe Acrobat
• Text Bridge Scansoft
• Easy CD Creator 4 Deluxe
• SAP
• Filenet
• GEMS
• Visual Safe Source (VSS)
• Teams
• Intelligence community systems
(Trident, TIDE, FBINet, Hercules)
CERTIFICATIONS
• OPSEC (Operational Security for
Control Systems)
• Influence of Common IT
Components
• Cybersecurity within IT & ICS
Domains
• Current Trends (Threats)
• ISO 20000-Principles of IT
Service Management System
(ITSM)
• Introduction to Advanced Scrum-
A Scrum Master Training Course
• Cybersecurity Differences in
Deployments
• Cybersecurity Risk
• Attack Methodologies in IT & ICS
• Security Measures to Prevent
Attacks
• Project Manager Fundamentals
(PMI/PMP)
• Cybersecurity Incident Response
Planning & Management
• Common Industrial Control
Systems (ICS)
• Current Trends (Vulnerabilities)
• Understanding Cyber Threats
• Determining the Impacts of a
Cybersecurity Incident
• Mapping IT Defense-in-Depth
Security Solutions to ICS
• An Introduction to Agile and
Scrum
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