Operations Supervisor Team Member

Shannon May

Oklahoma City, OK ***** • 405-***-**** • ************@*****.***

Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Skills

Directing Team Members

Warehouse Operations

Guest Experiences

5S Principles

transportation

Safety and Security

Customer and Personal Service

Active Listening

Speak English language

Management of Personal Resources

Learning Strategies

Active learning

Education and Training

Work History

Operations Supervisor/Linehaul Dispatcher, 09/2022 to 07/2023 Yellow Freight – Oklahoma City, OK

Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Motivated and trained employees to maximize team productivity. Managed internal operational standards and productivity targets. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Compiled training materials for new employees and tracked skill development. Tracked company equipment, tools and technology to manage inventory. Conducted root cause analysis in deficient areas to identify and resolve issues. Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Delegated tasks to administrative support staff to organize and improve office efficiency. Managed supervisor itinerary and appointments and streamlined scheduling procedures. Operations Supervisor, 09/2013 to 09/2022

AAA Cooper Transportation – Oklahoma City, OK

Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Motivated and trained employees to maximize team productivity. Managed internal operational standards and productivity targets. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Compiled training materials for new employees and tracked skill development. Encouraged and promoted ideas aligned to business needs and benefits. Tracked company equipment, tools and technology to manage inventory. Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Assured Company policy and procedure were followed Managed supervisor itinerary and appointments and streamlined scheduling procedures. Insure there was a clean and safe work enviroment. Dispatched City delivery drivers daily

Build and produce a productive and profitable daily plan. Exceed Company expectations daily.

Operations Supervisor, 10/2011 to 09/2013

Fedex Freight – Oklahoma City, OK

Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Motivated and trained employees to maximize team productivity. Managed internal operational standards and productivity targets. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Insure that Company policy and procedure were followed. Insure a safe and clean work environment daily.

Exceed Company expectations daily.

Local City Driver/Operations Supervisor, 07/1985 to 10/2011 Saia Motor Freight – Oklahoma City, OK

Completed on-time deliveries by choosing best and most efficient routes. Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Successfully avoided time delivery delays by carefully planning best routes. Loaded truck and properly secured items to prevent damage for deliveries. Education

High School Diploma: 09/1982

Oklahoma City Community College - Oklahoma City, OK High School Diploma: 05/1980

Douglass High School - Oklahoma City, OK

[Number] GPA 3.70

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